Your IT Help Desk Service

With our Support & Maintenance packages, help with your computer problems can be just a phone call away

Let’s face it - computers have problems.

PCs don’t always work as we would like them to. Servers can crash. Laptops do not always connect when you are at home or on the road.

So, you have a problem with your computer or IT network and you need expert help to fix it now.

Or you may have a question about how something works and it ‘s holding you up. You need an answer now.

Help Desk Service
We provide a full computer help desk service for all our contract customers, with teams on hand to resolve your problems and questions quickly.

You will be able to pick up the phone to us and ask for help on anything that concerns your business IT. This can range from computer virus information, help for PC issues or problems, or where you just need advice and help on how to complete a task.

Our help desk service solves 80% of all issues over the phone for clients with a support contract. This speedy result can be invaluable to your business since it means that you can get on with your own work much faster. Our expert advisors are available to help on all your IT related issues.

For IT problems which cannot be fixed over the phone, our help desk service enables you to report a problem quickly and easily. We can start to diagnose and act on your problem immediately and you will have the reassurance when you first report an issue as vital to your smooth running that rapid action is being taken. Our efficient help desk systems ensure accurate job tracking and escalation throughout to give you the fastest resolution possible.

Our full computer help desk service is available from 9.00 to 17.30 Mon-Sat with additional emergency fault reporting also available outside of these hours. There are no extra charges for using our help desk service - it is an integral part of our support to you.