ITCS, IT Computer Services and Support

Computer Network & PC Support

We provide all manner of support packages designed to keep your business running smoothly. Whether you require support at the end of the telephone, emergency call out business critical support or any other support package in between, we have a plan to suit you and your business.

With over 15 years experience in the field of critical support and implementation, you can be sure that your IT infrastructure is safe in our hands.

We cover the entire arena of preventative maintenance too, from scheduled repairs and upgrades of vital network equipment, through to the re-installation and set-up of any damaged or faulty equipment.

As an established IT solutions provider, our purpose is to supply an easy to use, unique, accountable, and responsive service that enables us to manage your IT systems efficiently.

Arrange a free site visit with one of our engineers, and we will provide you with a quotation.

What We Cover

Computer Network, Remote Diagnostics & Fault Resolution, Phone and Engineer Support. Your computer network is at the heart of your company. For your business to succeed, you need to keep your network running smoothly. Any problems must be dealt with quickly and with minimum disruption.

You need real expertise in depth to do this. That’s where we come in. We offer computer network support services specially tailored to the needs of your business.

Your Computer Network Support Package
1 ... Peripherals cover
2 ... Unlimited telephone support
3 ... Unlimited remote support
4 ... Unlimited site visits
5 ... Unlimited hardware breakdown support
6 ... Remote monitoring of servers

Our methodology and infrastructure is proven to cut response times and allows us to support you to a high standard. Our Support package is an all-in-one total management solution. Many clients however require us to tailor this package to suit their individual needs - which we see as an important facet to the services we offer.

Our commitment to the business critical importance of virus and firewall concerns equates to a policy of fast solutions, total management, prevention and disinfection.

Ongoing monitoring of servers involves log checking and preventative maintenance to minimise downtime. This involves:

checking disk space issues
ongoing Anti-Virus audits
backup log checking to pre-empt possible future failures
keeping your e-mail running from your end. This includes all configuration work needed from your server or Pop3 email configuration to each PC,
determining hardware faults & fixing them,fixing all network connectivity issues ensuring that all printers, scanners, PC faxes & other peripherals are all configured and working as required
Day to day operations include
bug fixing
patching
windows updates
new user set-ups and deleting old users
re-setting passwords
logging in locked out users
restoring deleted files etc.
The list is endless! Can you afford to be bothered yourselves by this kind of highly necessary day-to-day tweaking?

All of this can all be actioned on your server without any interference to your business by ITCS, all occurs without anything being wrong with your systems. This goes a long way to ensuring that when things do go wrong that we are available with fast response and fix times.