CAREERS

FULL TIME WORK

JOB OFFER – Business IT Support Engineer

ITCS (UK) Ltd is a specialist IT Company trading out of Cardiff & Rugby, and growing at a rapid pace. The company delivers a wide range of IT solutions including Consultancy, Support, Procurement, Web & Software Development and Training. ITCS specialise in flexible IT computer solutions, providing anything from the support of small networks, through to the development and installation of multi-site operations.

ITCS (UK) Ltd is a specialist IT Company trading out of Cardiff & Rugby, and growing at a rapid pace. The company delivers a wide range of IT solutions including Consultancy, Support, Procurement, Web & Software Development and Training. ITCS specialise in flexible IT computer solutions, providing anything from the support of small networks, through to the development and installation of multi-site operations.

Ask Yourself:

  • Do you have passion for delivering a personalised and outstanding customer service?
  • Can you excel in offering proactive and specialist solutions to solve customer issues?
  • Do you naturally encourage teamwork and provide additional support in all areas?
  • Are you a natural technology focussed individual, with a real interest in the IT Sector?
  • Would you enjoy working in an environment where a sense of personal responsibility and high initiative are valued?

You should have:

  • High working knowledge of PC & Server technology
  • Proven track record of achievement in problem solving in a demanding environment
  • Previous experience in a technician/engineer role
  • The ability to offer friendly advice and support for all customers
  • Full UK Driving Licence

The Role

Experienced IT Engineer, responsible for implementing, maintaining, supporting, developing and costing IT Infrastructures. Ranging from small peer to peer networks, to large multisite configurations. Your goal will be to ensure the integrity of high availability network infrastructures, in order to provide maximum performance for customers.

Typical Tasks may include

  • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
  • The design and implementation of new solutions and improving resilience of the current environment
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
  • Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
  • Securing network system by establishing and enforcing policies, and defining and monitoring access
  • The support and administration of firewall environments in line with IT security policy
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations
  • Reporting network operational status by gathering, prioritising information and managing projects
  • Upgrading data network equipment to latest stable firmware releases
  • Configuration of routing and switching equipment
  • Configuration of hosted IP voice services
  • Basic configuration of firewalls
  • Remote support of on-site engineers and end users/customers during installation
  • Remote troubleshooting and fault finding if issues occur upon initial installation
  • Capacity management and audit of IP addressing and hosted devices within data centres
  • Liaising with project management team, 3rd line engineers and service desk engineers on a regular basis
  • Speaking with customers via email and phone for initial requirement capture
  • Day to day desktop support

Candidates must be able to demonstrate a good knowledge and understanding of the following areas:

  • Networking knowledge (DHCP, DNS, TCPIP)
  • Windows Server 2008 through to 2012
  • Microsoft Exchange
  • Desktop PC Support
  • Desktop PC repairs
  • Wireless Networking
  • VPN Technologies
    Location: Base Office: – Rugby, some travel and working on client site will also be required.
    Working Days: Mon – Fri (37.5 Hrs). Occasional weekend work and on call may also be available.
WebBusiness IT Support Engineer