Enterprise Voice and Online Services with Microsoft Lync Server 2013

Days 5    Code 20337   Fee £2285

This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013.

Course Details

This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your Lync server deployment. This course helps the student prepare for Exam 70-337.

Audience Profile

This course is intended for IT Consultants and Telecommunications Consulting professionals who design, plan, deploy, and maintain solutions for unified communications with particular emphasis on enterprise VOIP and online services. The student should be able to translate business requirements into technical architecture and design for a UC solution.

Prerequisites

  • Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.

  • Experience deploying Lync Server solutions for the following scenarios:

  • Endpoint devices

  • Familiarity with security and high availability concepts.

  • Understanding of Active Directory Domain Services (AD DS).

  • Knowledge of PowerShell

  • Familiarity with supported migration scenarios.

  • End users

  • Audio/video and Web conferences

  • Experience with monitoring and troubleshooting Lync Server.

  • Networking experience

Course Outline

Lessons

  • Voice Features of Lync Server 2013
  • Architecture and Server Roles
  • Site Topologies

 

Module 2: Configuring Basic Enterprise Voice Functionality
This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and so on. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

  • Introduction to Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • How to Design a Dial Plan

 

Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Lessons

  • Overview of Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

 

Module 4: Voice Applications
This module discusses specific Enterprise Voice applications such as call parking, unassigned numbers, public switched telephone network (PSTN) conferencing, and Response Groups – and builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • PSTN Conferencing
  • Overview of Response Group Services
  • Implementing Response Group Services

 

Module 5: Configuring and Deploying Emergency Calling
This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Lessons

  • Introducing Location Information Server
  • Overview of Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery
  • User Experience

 

Module 6: PSTN Integration
This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or (Internet Service Provider (ISP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

 

Module 7: Lync Server 2013 and Networking
This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Lessons

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

 

Module 8: Phones and Devices
This module discusses Lync phones and devices. At the end of the module the student will be able to deploy and configure Lync phones and devices.

Lessons

  • Introduction to Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support

 

Module 9: Online Configuration and Migration
This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Lessons

  • Introduction to Office 365 Architecture
  • Hybrid Scenarios
  • Lync Online Policies
  • Integrating Lync Online and Lync On-Premise
  • Configuring Edge for Lync Online
  • User Migration between Lync On-Premises and Lync Online

 

Module 10: Hybrid Voice and Unified Messaging
This module discusses integration of Lync Online with Lync on-premises for the purpose of leveraging PSTN voice infrastructure located on-premise for the Lync Online users. This is known as hybrid voice deployment. Students will learn how to setup hybrid voice for Office 365 users as well as users that have been migrated to Lync Online from a Lync on-premises deployment. This module also covers integration of Exchange Online UM messaging with both Lync Online and Lync on-premises in a hybrid scenario.

Lessons

  • Configuring Online Users for Enterprise Voice
  • Configuring the Lync Edge server to support Exchange UM Online
  • Enabling Users for Exchange UM Online

 

Module 11: Monitoring
This module explains the requirements for quality of experience (QoE) monitoring. students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Lessons

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • RTP and RTCP Collected Information

 

Module 12: Voice Resiliency
This module explains the voice resiliency features of Lync Server 2013. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.

Lessons

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Resilience

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