Foundation Certificate in IT Service Management

Days 4    Code FCITIL   Fee £990

This four day course is designed to introduce delegates to ITIL® best practise and is a prerequisite for any further ITIL IT Service Management qualifications.

Course Details

This four day course is designed to introduce delegates to ITIL® best practice and is a prerequisite for any further ITIL IT Service Management qualifications. The course introduces delegates to ITIL terminology and processes designed to deliver effective and efficient IT services. The course leads to the formal ITIL Foundation Certificate in IT Service Management examination.

Prerequisites

Before attending this course, students must have:

  • There are no formal prerequisites for this course. Though a good general awareness of IT principles and terminology will be of benefit.

Examination

ITIL examination (takes place at 9.30am on the morning of the final day)

Course Outline

  • Service Support

    Asset and configuration management
    The service desk
    Incident management
    Problem management
    Change management
    Release management

  • Service Delivery

    Service level management
    Availability management
    Financial management for IT services
    Capacity management
    IT service continuity management

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