Foundation Certificate in IT Service Management
Days 4 Code FCITIL
This four day course is designed to introduce delegates to ITIL® best practise and is a prerequisite for any further ITIL IT Service Management qualifications.
Course Details
This four day course is designed to introduce delegates to ITIL® best practice and is a prerequisite for any further ITIL IT Service Management qualifications. The course introduces delegates to ITIL terminology and processes designed to deliver effective and efficient IT services. The course leads to the formal ITIL Foundation Certificate in IT Service Management examination.
Prerequisites
Before attending this course, students must have:
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There are no formal prerequisites for this course. Though a good general awareness of IT principles and terminology will be of benefit.
Examination
ITIL examination (takes place at 9.30am on the morning of the final day)
Course Outline
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Service Support
Asset and configuration management
The service desk
Incident management
Problem management
Change management
Release management
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Service Delivery
Service level management
Availability management
Financial management for IT services
Capacity management
IT service continuity management
