Why Choose ITCS?
We are business people who also happen to be IT people. Our engineers have genuine commercial understanding and extensive experience in using technology to improve business performance.
Performance first. We understand that the real value of IT services has nothing to do with supporting technology. Our focus is on supporting people – using technology to help improve their performance and to eradicate technology constraints.
Intelligent feedback. If you want to make a good business decision, you need to know all the facts. That is why we ensure that all the useful information captured by us as part of supporting your business is provided back in easy-to-use, interactive charts and reports that can be used to inform subsequent decisions.
Broad industry knowledge. Supporting a broad range of customers in disparate industries means we have learned a thing or two about tailoring solutions for specific markets. We can confidently recommend appropriate systems whatever your sector, and have wide-ranging experience with industry applications and processes.
We love a challenge. If you have a specific problem, our engineers and consultants can often provide unique insight into the solutions available.
Superior skills matching. Working with the right people produces superior results. We have developed sophisticated systems to ensure that whatever the problem, and whatever your set-up, you always get the best person for the job. Someone you like, someone with the correct skill-set, someone familiar with your systems – and you can be assured that all ITCS people are passionate about what they do.
Proactive management. You can only get better if you understand your weaknesses. We automatically produce an in-depth IT audit, encompassing software and IT infrastructure, which helps us to help you make more informed decisions about upgrades, licensing and security.
Open, flexible attitude.We like to listen. Our feedback and CRM tools provide statistics reporting on things you have commented, good or bad, we hear and analyse it.
Unrivalled customer service. Our job is to do the best job for you, and that is why we carry out regular client feedback activities. If you are ever unhappy with the service you receive, your negative feedback has a direct result on the pay for the primary engineer looking after your account.
Continuous training. At ITCS, the learning never stops. We continually train our staff in new technologies to ensure they give you best-practice advice based on the breadth of solutions available today.
Broad skills base. Complex problems get solved faster if you have the right team. We can offer specialists in a broad range of disciplines, from project managers, security experts, disaster recovery consultants and networking specialists to back-office technicians. Our skills and accreditations cover all the technologies needed to support you, your colleagues and your infrastructure.
High-calibre staff. You want the best – so do we. ITCS has a stringent recruitment process, hiring just one in 1,000 applicants, so "your people" are the best in the business.
Personal service. Good relationships make it easier to get the job done. We work hard to ensure all our staff are personable and friendly. At your request, and irrespective of your level of IT literacy, they will happily take the time to explain how or why things happen, or will simply get on with it – your choice.
Lasting relationships. When you find somebody you like to work with, you want to hold onto them. That's why we make sure that ITCS is a great place for "your people" to work. Our staff turnover is one of the lowest in the industry.
Focus on feedback. We are always interested in what you think. You can provide optional feedback on every piece of work completed by any member of staff. This feedback directly affects engineers' bonuses.
Complete accountability. Your problem is our problem. You can escalate any issue at any time, all the way to the MD – even if it's a problem with your shift button sticking. Customers want control, and we endeavour to provide it.
Regular reviews. We want to keep getting better. Every six months we survey every client to ensure a high level of satisfaction with our services and to seek ideas to help us continually improve.
Detailed invoicing. In our experience, clients are much happier when they know what they are paying for. Our invoices list every piece of work completed, how long it took, who did it and when. This helps demonstrate the return-on-investment of using our services.