Lion 101 OS X Support Essentials 10.8

Days 3    Code LION101   Fee £1095

Apple’s Mac OS X Support Essentials v10.8 training course is a 3 day leader led course with plenty of hands on labs that provides a really in-depth look at how to use and troubleshoot Mac OS X.

Course Details

Apple’s Mac OS X Support Essentials v10.8 training course is a 3 day leader led course with plenty of hands on labs that provides a really in-depth look at how to use and troubleshoot Mac OS X. During the course you will be given an in-depth tour of the functionality of Mac OS X as well as best practices on how to effectively support these systems. Who should attend?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users

  • Technical support personnel in businesses that use Macs for general productivity or creative design

  • Technical coordinators or power users who manage networks of computers running Mac OS X – such as teachers and technology specialists who manage classroom networks or computer labs

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

  • Basic Mac OS X knowledge

  • Basic troubleshooting experience

Examination

The Apple Certified Support Professional (ACSP) 10.8 certification is granted on successful completion of the Mac OS X Support Essentials v10.8 exam. This course is also the first module of two for the Apple Certified Technical Coordinator (ACTC).

Course Outline

  • Installation

    Prepare and partition the drive, install OS X Mountain Lion, use the installer log files to verify a successful installation, booting to the Recovery partition, configure OS X Mountain Lion with the Setup Assistant, installing configuration profiles, tips and techniques for troubleshooting an installation problem.

  • File Systems

    File systems supported by OS X Mountain Lion, Disk Utility and file repair.  Full disk encryption via Filevault 2.  File sharing permissions and troubleshooting.

  • Applications and Processes

    Applications supported in OS X Mountain Lion, process security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, advanced features such as auto save, versions, resume and iCloud integration.

  • Network Services

    Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

  • User Accounts

    Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.

  • Data Management

    The root volume, file system layout, preferences, managing hidden items, file types unique to OS X Mountain Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

  • Network Configuration

    Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

  • Peripherals and Printing

    Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

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