OS X Support Essentials 10.11 Training

Days 3    Code OSX10.11   Fee £950

This 3-day course is detailed, practical and hands-on and is led by one of our master-trainers in class sizes of eight or under meaning you’ll get a lot of one-to-one attention. This is the best way of studying for and achieving formal certification in supporting Apple’s OS X operating system and includes a HUGE amount of critical knowledge for Apple IT support professionals.

Course Details

This 3-day course is detailed, practical and hands-on and is led by one of our master-trainers in class sizes of eight or under meaning you’ll get a lot of one-to-one attention. This is the best way of studying for and achieving formal certification in supporting Apple’s OS X operating system and includes a HUGE amount of critical knowledge for Apple IT support professionals.

Course Overview

OS X Support Essentials is a 3 day course with plenty of hands-on labs designed to train technical professionals needing to support the OS X file system and other software running on Apple Macs. The main goal of this course is to introduce technicians to the basic techniques for using Apple’s tools for installing, configuring and troubleshooting OS X.

  • Day one covers OS X installation and configuration and covers initial installation and setup, managing software updates, creating and managing user accounts and file system security

  • Day two looks in more detail at usage management: permissions, system resources, compression and backup solutions and application and document management

  • Day three introduces delegates to networking Apple computers including basic networking theory, configuration and troubleshooting and the course wraps up with a collection of system troubleshooting chapters

Who should take OS X Support Essentials?

  • Help desk specialists, technical coordinators, service technicians or IT professionals who need to support users of OS X systems

  • Technical coordinators or power users who manage networks of computers running OS X, such as teachers and technology specialists who manage classroom networks or computer labs

  • Technical support personnel in businesses that use Macs for general productivity or creative design

  • Resellers, distributors, systems integrators, and consultants who are selling Mac computers

Prerequisites

Please note that although this is an introductory course, a certain amount of prior knowledge will greatly enhance the effectiveness of the course. For example:

  • The material assumes you have a basic understanding of Mac OS X skills and terminology

  • Prior attendance of either or both of Getting Started with OS X or Mac Integration Basics 10.11 is ideal

  • It’s advisable to have either an IT background or some basic computer troubleshooting knowledge

Course Outline

  • Understand OS X installation. How to configure a clean system and perform upgrades. OS X Recovery features and usage

  • What are the various User Accounts types: their differences and features

  • How to secure the Mac software and hardware. Encryption and firmware locking

  • Software Updates and the Mac App Store explained. How to check for and apply updates correctly

  • Creating, managing and securing user accounts. Password management and resets

  • Explanation of the OS X file system permission sets. Viewing and fixing permissions, accessing hidden items and system resources

Installation and Configuration: Prepare and partition the drive, install OS X El Capitan, use the installer log files to verify a successful installation, booting to OS X Recovery, configure OS X El Capitan with the Setup Assistant, installing configuration profiles, tips and techniques for troubleshooting an installation problem.

Users Accounts: Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.

File Systems: File systems supported by OS X El Capitan, Disk Utility and file repair. Full disk encryption via Filevault 2. File sharing permissions and troubleshooting.

Data Management: The root volume, file system layout, preferences, managing hidden items, file types unique to OS X El Capitan (i.e., resource forks and packages), Metadata in OS X, Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Applications and Processes: Applications supported in OS X El Capitan, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Quick Look, advanced features such as auto save, versions, resume and iCloud integration. New iCloud Drive feature explored.

Network Configuration: Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.

Network Services: Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X El Capitan client, peer-to-peer collaboration, screen sharing, AirDrop, firewall as well as techniques to isolate server issues from client and network issues.

System Management: Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

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