A+ IT Technician (Fast Track)

Days 5    Code A600   Fee £1495

This practical “hands-on” course is the essential foundation for newcomers to PC support.

Course Details

This course is for students wishing to take and pass both CompTIA A+ exams (220-901 and 220-902) exam. It is also suitable for students wanting to improve their skills in PC support and administration. Success in the CompTIA A+ exam helps to prepare for a career in IT support, perhaps leading to further CompTIA vendor-neutral certifications or qualifications from Microsoft, Cisco and others.

It combines the content of our 220-901 and 220-902 courses into one bundle.

Examination Information

This course will prepare students for the following exams:

  • 220-901 CompTIA A+

  • 220-902 CompTIA A+

Prerequisites

Students should have basic experience of using a PC, Microsoft Windows and browsing the Internet. They should be able to:

  • Use a keyboard and mouse

  • Start the computer and navigate the desktop

  • Use Internet Explorer to view websites.

  • Recognize the main components of a PC and different data media such as USB drives and DVD

  • Use Windows Explorer to create directories and subdirectories and manage files

Course Outline

CompTIA A+ 220-901

  • Module 1 – Peripherals and Adapters

    Motherboard Components • System Case Types • Disassembling a PC • Motherboard Layout and Sizes • Bus Architecture • Motherboard Components • Expansion Slots • Labs • Identifying PC Components
    Connection Interfaces • I/O Ports and Cables • USB Ports • Other Port Types • Wireless Ports • Expansion Cards • Input Devices • Installing and Configuring Peripherals
    Display Devices • Display Device Types • Comparing Display Devices • Modern Display Connectors • Other Display Connectors • Video Cards • Touchscreens and Digitizers • Troubleshooting Display Problems
    Audio and Multimedia Devices • Audio Devices • Imaging Devices • Multimedia Devices • Labs • Identifying PC Ports • Connecting Peripheral Devices • Upgrading the Graphics Adapter
    Removable Storage Devices • Storage Devices • Storage Adapters and Cables • Installing Storage Devices • Optical Disc Drives • Flash Drives • Tape Drives

  • Module 3 / Troubleshooting and Mobile Devices

    Troubleshooting System Components • Troubleshooting Basic Hardware Problems • Troubleshooting Power Problems • Troubleshooting POST • Troubleshooting Motherboard Components • Labs • Removing and Installing FRUs • Testing Hardware Components • Diagnosing System Errors
    Laptops • Laptop Types • Laptop Features • Laptop Expansion Options • Laptop Power Supplies
    Mobile Devices • Mobile Device Types • Mobile Accessories and Ports
    Troubleshooting Mobile Devices • Laptop and Mobile Disassembly • Upgrading Laptop FRUs • Upgrading Laptop System Components • Troubleshooting Mobile Power • Troubleshooting Mobile Displays • Troubleshooting Other Mobile Problems • Labs • Removing and Installing Laptop FRUs

  • Module 5 / Networks

    Wireless Networks • Wireless Network Devices • Wi-Fi Standards • Wireless Network Security • Configuring a SOHO Access Point • Troubleshooting Wireless Links
    Internet Connections • Internet Connection Types • Legacy Internet Access Methods • Broadband Internet Access Methods • Wireless Internet Access Methods • Labs • Connecting to an Access Point
    Internet Protocol • OSI Model Network Layer • The TCP/IP Suite • Internet Protocol and IP Addressing • Subnet Masks • Classless Addressing • Configuring IP • Troubleshooting IP • IP Version 6
    Routers and Firewalls • IP Routing Basics • TCP and UDP Ports • Configuring a SOHO Router Firewall
    Troubleshooting Networks • Domain Name System (DNS) • Internet Application Services • File and Printer Sharing Services • Other Network Services • Labs • Troubleshooting a Network

  • Network Services

    Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

  • Module 2 / System Components

    Mass Storage Devices • Hard Drives • Solid State Drives • Troubleshooting Hard Drives • Installing RAID Arrays • Troubleshooting RAID • Labs • Adding Storage Devices
    System Memory • Random Access Memory (RAM) Types • RAM Configurations • Installing and Upgrading Memory • Labs • Upgrading Memory
    Processors • Central Processing Unit (CPU) • CPU Architectures • Other CPU Features • CPU Packaging • Cooling Systems • Installing and Upgrading CPUs
    BIOS and UEFI • BIOS and UEFI System Firmware • Configuring Component Properties • Configuring Devices and Boot Properties • Configuring BIOS Security • Upgrading Firmware • Diagnostics and Monitoring • Labs • System Setup
    Power Supplies • Electrical Circuits • Power Supply Unit (PSU) • Connector Types and Voltages • Installing a Power Supply Unit
    Custom Configuration • Configuring Computers for Business • Configuring Computers for Home Use

  • Module 4 / Printer and Network Hardware

    Printers • Printer Types • Laser Printers • Inkjet Printers • Impact Printers • Thermal Transfer Printers
    Configuring Printers • Installing Printers • Configuring Printers • Sharing and Networking Printers • Labs • Installing a Printer
    Troubleshooting Printers • Routine Printer Maintenance • Maintaining Laser Printers • Maintaining Other Printer Types • Troubleshooting Print Errors • Troubleshooting Print Defects • Labs • Printer Maintenance
    Network Architectures • Basic Network Concepts • Network Topologies • The OSI Model • Types of Network
    Ethernet Networks • OSI Model Physical Layer • Twisted Pair Cabling and Connectors • Installing and Testing Network Cables • Fiber Optic Cabling and Connectors • Coaxial Cabling and Connectors • OSI Model Data Link Layer • Network Cards • Hubs, Bridges, and Switches • Troubleshooting Wired Links • Labs • Connecting to a Switch

  • Network Configuration

    Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

  • Peripherals and Printing

    Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

CompTIA A+ 220-902

  • Module 1 / Supporting Windows (1)

    Windows Operating System • What is an Operating System? • Microsoft Windows 7 • Microsoft Windows 8 • Microsoft Windows Vista • Windows System Requirements • Windows Upgrade Paths • Labs • The Windows Desktop
    Administration Tools • Control Panel and System Properties • User Account Control • Administrative Tools • Command Prompt and Text Editors • File Explorer • Shut Down • Windows Registry • Labs • System Administration Tools
    Managing Storage • Disk Partitions • File Systems • Disk Management Tool • Adding Arrays (Dynamic Storage) • Drive Status • Command Line Disk Management • Mount Points and Disk Images • Labs • Disk Management
    Managing Files • File Explorer • OneDrive • Navigating Directories using a Command Prompt • File Management using a Command Prompt • Labs • File Management
    Managing Applications • Managing Software • Managing Services • msconfig • Task Manager • Windows 8 Task Manager • Labs • Application Management

  • Module 3 / Supporting Windows (3)

    Troubleshooting Boot Problems • BIOS and UEFI • Troubleshooting Boot Problems • System Restore • Advanced Boot Options Menu • System Repair and Reinstallation • Labs • Boot Troubleshooting • Advanced Recovery Options
    Maintenance and Backup • Disk Maintenance Utilities • Task Scheduler • Patch Management • Data Backup • Restoring User Profiles • Labs • Windows Maintenance Tasks
    Threats and Vulnerabilities • Security Fundamentals • Security Policies • Social Engineering • Network Footprinting and Fingerprinting • Network Attack Strategies
    Viruses and Malware • Types of Malware • Anti-Virus Software • Malware Symptoms • Researching Malware • Quarantine and Remediation • Preventing Malware Infections • Security Center and Windows Defender • Labs • Anti-Virus Software
    Securing Workstations • Digital Security • Authentication • Password and Account Policies • Workstation Security • Physical Security • Labs • Account and Password Policies
    Securing Data • Data Policies • Corporate Security Policy • Data Encryption • Data Disposal Methods • Incident Response Policies

  • Module 5 / Linux, OS X, and Mobile OS

    Linux Operating System • Linux Distros and Shells • Linux Disk and File Management Commands • Securing a Linux File System • Managing Linux User Accounts • Linux Software and Patch Management • Troubleshooting Linux OS • Labs • Installing and Configuring Linux
    OS X • Apple Macs and OS X • OS X File Management • OS X Users and Passwords • OS X Software Management • OS X Networking • OS X Diagnostic Utilities • OS X Troubleshooting
    Mobile Operating Systems • Android, iOS, and Windows Mobile • Features of Mobile Operating Systems • Cellular Data Networks • Wi-Fi and Bluetooth Networks • Mobile Device Synchronization
    Mobile OS Security and Troubleshooting • Mobile OS Security • Mobile OS Access Control • Mobile OS Policies • Mobile OS Troubleshooting Tools • Troubleshooting Mobile OS Issues • Troubleshooting Mobile Wireless Issues • Troubleshooting Mobile Security Issues
    Safety and Environmental Procedures • Local Government Regulations • Electrical Safety • Cable Management and Lifting Techniques • Component Handling • Environmental Controls • Power Problems • Disposal and Recycling • Labs • Implementing an Anti-ESD Service Kit • Cleaning and Preventive Maintenance
    Professionalism and Communication • Customer Service Skills • Communication Skills • Professionalism • Handling Customer Complaints

  • Module 2 / Supporting Windows (2)

    Managing Devices • Configuring Hardware • Device Manager • Display and Sound Settings • Power Options • Labs • Device Management
    Managing Performance • Viewing System Information • Performance Monitor • Advanced System Properties • Labs • System Management Utilities
    Troubleshooting Windows • Troubleshooting Models • Troubleshooting Procedures • Event Viewer • Windows Error Reporting • Windows Troubleshooting Tools • Troubleshooting Windows Errors • Troubleshooting Applications Errors • Labs • Event Viewer
    Managing Users
    Installing Windows • Windows Installation Overview • Installation Boot Methods • Preparing the Hard Disk • Completing an Attended Installation • Options for Deploying Windows • Labs • Installing Windows

  • Module 4 / Supporting Windows Networks

    Configuring Network Connections • Network Card Properties • Establishing Networking Connections • Configuring Internet Protocol (IP) • Establishing Internet Connections • Remote Access Utilities
    Securing Network Connections • Configuring the Browser • Network and Host Firewalls • Windows Firewall • Securing SOHO Networks • Labs • Network Connections and Windows Firewall
    Configuring Shared Resources • Domains • Workgroups and Homegroups • Configuring File and Folder Sharing • NTFS File and Folder Permissions • Labs • Windows Homegroup Networking
    Virtualization and Services • Virtualization Basics • Purposes of Virtual Machines • Security Requirements • Cloud Computing • Networked Host Services • Labs • Windows Domain Networking

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