South Wales’ Premier Engineering Superstore and the largest Calor Gas Main Dealer, Riverside Hardware have this week launched their new website, developed by leading Bridgend-based web designers ITCS.
Riverside Hardware’s customers can now view and order one of the UK’s largest ranges of Draper Tools and Calor Gas online, (as well as products from other suppliers) and have the tools they need delivered to their door for a small delivery charge, or pre-order to collect from the Bridgend store.
The company already have an excellent reputation for delivering good customer service and helpful advice, which they hope will be enhanced by the new website.
Managing Director Ryan Woodbridge explains why the company has extended their service to include online tool sales, service and advice:
“We try to offer more in terms of product range and support than the chain hardware stores, as many of our customers are professional workmen investing in hardware and tools for their business. It therefore follows naturally that we have invested time making sure our staff are skilled and knowledgeable about the tools and hardware we sell. Customers often seek our advice and experience when choosing the right tool for the job.
“However, we could previously only provide products and support to customers who were physically present within opening hours. The new website will enable us to sell our tools and share our tips and experience with a wider audience, and also helps customers place orders and learn more about our products when our physical store is closed.
“We’re really grateful to Bridgend-based ITCS for making our huge range of products so easy to order online – and keen to stress that the new website is designed to enhance and complement the great customer service we are known for providing in-store already.”
Brian Stokes, Managing Director of ITCS said:
“It’s been an absolute pleasure to work with Riverside Hardware on their new web shop. We’ve built hundreds of websites over the years, but every now and then you come across a really special project where you share so many values with the customer that working with them is a natural fit.
“Both Riverside Hardware and ourselves have a long-established presence in Bridgend, and like us, they are incredibly passionate about customer service. Building the website so that customers can also buy tools online has been an honour, and we look forward to continuing our solid relationship with Riverside Hardware for the foreseeable future.”