Purchasing a business phone system for your organisation is a long-term investment. It’s important to receive professional advice from people who really understand your business requirements before making a decision. Whether you’re making the step to your first telephone system or upgrading your existing hardware, it’s important to protect your investment and ensure you are future-proofed with a system that can adopt future technologies. Buying a telephone system is a journey that begins with finding the right telecom partner, who will help you identify business needs and advise how the right telephone system can really complement your business. So, what do you need to consider when prospecting for a new business phone system?
Finding the right telecom partner:
When purchasing a business telephone system there are many considerations to be made, and one that’s very important is selecting who to work with. Find a telecom provider who really understands the market, one that can offer the right technology to future-proof your business. Select a company with dedicated account management and a dedicated in-house technical team, so you can rely on their support for when you need help.
Modernizing and integrating existing business phone systems:
If you already have a system in place, it might be a good idea to check how much you can make use of it. Sometimes, existing systems can be upgraded, for example, a landline can be integrated with VoIP with minimal disruption to your business and clients. This can potentially save the cost of replacing all handsets.
A problem may appear when your old equipment isn’t compatible with newer systems, such as cloud-based phones, so you may have to replace your office phones.
The positive side of this is, cloud phones are future-proof and they’re likely to be used for many years without spending a lot of your company budget.
It’s a logical step, as eventually traditional phone lines will be phased out by 2025 as ISDN will be switched off.
Keeping up with your staff’s needs:
Technological developments and emerging trends usually influence buying decisions. And this applies to businesses, which shouldn’t really be a surprise.
The rising popularity of flexible working has driven the need for easier communication between teams. Every business today has a responsibility to provide its people with the tools and devices they need to do their job.
Business size and future plans:
The requirements of a smaller, single-office, company defers to what a large enterprise would need. That goes without saying.
For a large company, the initial investment can be large, especially if they have multiple locations. That’s why when looking for a phone system it’s essential to choose one that isn’t going to slow down future potential growth. Many modern hybrid or cloud-based systems offer easy scalability and are cost-effective in the long run.
Smaller businesses that expect exponential growth in the future too can benefit from a VoIP system as they’re flexible and don’t require expensive ongoing maintenance.
The whole process may seem a bit daunting, but with the right partner, you’ll find that it usually goes very smoothly. We at ITCS always consult our clients, helping them find the most suitable solution for their needs. Getting it right means you’ll have more efficient business communication, smoother operations, happier staff, and more satisfied customers.