ITCS Blog

Case Study

*AT TIME OF PUBLICATION

Bridgend Port Talbot Football League

SERVICES:
Bridgend Port Talbot Football League needed a Logo design, Office 365 Support, Exclaimer e-mail signatures, social media management, website build & CRM system

Scroll through the slideshow below to see screenshots of the site and the ‘Full Time’ section:

Overview:

Following years of discussion regarding the amalgamation of the Bridgend & District Football League and Port Talbot & District Football League, the new league merger was agreed in early 2019 in order to focus on trying to grow the game for juniors within the area.

The Bridgend Port Talbot Junior Football League is the newest league within Welsh Football, hosting 32 clubs and various cup competitions with age groups from Under 7’s to Under 16’s.

The creation of the new league aims to increase the participation of football within the local area, and add to the existing history of its predecessors.

League Requirements:

Bridgend Port Talbot Football League needed a professional image which honoured its’ predecessor’s rich history whilst incorporating a bright, modern and fresh image to appeal to its’ target audience. They required the following services:

  • Logo design
  • A full, dynamic and professional email signature
  • Website design & build
  • Social Media Management
  • Office 365 for all league officers to give them a professional platform and appearance

ITCS Solutions:

Logo Design:

The logo redesign needed to merge the two predecessors’ logos, and also incorporate the original league colours – blue for Bridgend and red for Port Talbot. There also needed to be a clear message of the two leagues moving forward together.

Five designs were created by ITCS incorporating the league’s design requirements. Research was also undertaken to come up with the strapline ‘Onward with Confidence’ – this is the strapline on the Bridgend Town Crest. Elements of the Port Talbot town crest were also used. These five designs were submitted to be voted on by league members and the community, and the final decision was made by them.

Website:

The BPTFL website was designed and built to act as a brand ambassador and showcase for the league, highlighting the exciting merge between Bridgend & Port Talbot with an emphasis on eye-catching visuals and large banner images. The website needed to cover everything any club would need to know in a Junior Football League including real time fixtures, results and league table. In addition to this, it needed to include a profile page for each club.

The front end needed to be bright, fresh, user-friendly and welcoming for all members of the public to be able to use.

Parents and players are able to see results and league tables as well as where upcoming matches are being played – with directions available to venues:

There is also a club directory available. When each club is selected, you are taken to a club profile with club details and contact information:

There is also a search function to find all the clubs in the league that have teams at different age groups:

For clubs, we included a login portal for submission of results, as well as an admin area for use by the league officials for allocating fixture details and referees, as well as authorising submitted results.

Once the site’s design was finalised, the team could get to work on building the functionality of the back end. The aim of this was to streamline the processes of organising league fixtures as much as possible, and make everything accessible across all devices.

A bespoke CMS system was built into the site that would allow admins to see and add clubs and club information, as well as seeing the league tables for each age group. The system also allows users to organise fixtures and tournaments and to allocate referees to games – as well as seeing information on how many games each referee has been assigned to.

Each club is given a login to the Fulltime system and after each game, each club uploads their match results to the system. Once verified, these are displayed on the front-end of the website.

Office 365 and Exclaimer

With a new, fresh, professional image comes the need for a professional email presence. The sporting crest of any football club or league is an integral part of its identity, needing to appear on anything relating to said organisation, from the football kits, club merchandise and official marketing communications. This also relates to the email signatures that are used by its employees. It makes no sense for a club or league to leave email signature management to every single end user, just as it would not for any other professional organisation.

We provided the league with Exclaimer, with Office 365 integration. This provides league officers with a professional email platform that can be used anywhere, as well as ensuring brand consistency through their email signatures.

Client Feedback:

“The league are delighted with the end result. Not only does the new site give us access to our league tables and lots of other information, it gives all of our clubs their own internal information pages to promote their key club details and contact information. Some clubs are actually linking back to their profiles on this website instead of creating their own individual websites! We were very impressed with the level of work and detail that has gone into the design – especially getting the logos of all clubs onto the website. The feedback we have received from the clubs and communities is all very positive. This new website was a perfect way to show off our new league”.

John Phillips, League Chairman
WebCase Study

COVID-19 Business Continuity

Prepare for Remote Working: Phones – Emails – Data Files

COVID-19 Business Continuity: A number of small and medium size businesses are undoubtedly considering the effects coronavirus may have on your business.

Ensure Business Continuity: Plan ahead and engage with us now before the situation concerning corona virus forces your team work from home. We are here to support you and your business.

If your staff need to work from home, do they have the correct equipment and resources to do so? Are they able to forward office calls to their mobiles? Can they access work files? Are their systems secure? See our checklist below to ensure you and your business are prepared:

Preparing for remote working:

PHONES | EMAILS | DATA | FILES

Time needed: 6 minutes.

  1. Phone Number Failover: Ensure your office phone system has capabilities to divert calls to designated numbers.

    ITCS Cloud Phone Systems are ideal for COVID-19 Business Continuity. Along with a PC/Laptop soft-phone and mobile app, the system will let you connect your office phone to your preferred business device. Your PC/Laptop or Mobile becomes an extension of your desk phone, allowing you to make and receive calls, transfer to colleagues, view any missed calls and record call statistics, just as you would from the office.

  2. Emails and Calendars are available with Office 365: View and edit files on Windows Phones, iPhone®, and Android phones with Office mobile apps.

    Office 365 and Outlook work wherever you are. Outlook mobile delivers a connected experience across email, search and calendar and deeply integrates with Office apps, files and teams to power your productivity and collaboration. Protect your data without compromising productivity with security, with the world’s leading email solution.

  3. Files and Data are accessible and secure from home: Sharepoint enables staff to work as normal from wherever they are. Ensure you have this software, or similar, on employee devices.

    Share your files from anywhere with SharePoint: Get more done with secure access, sharing, and file storage at home, or on the go. Microsoft file storage and sharing products are designed to help you store, access, co-author, and update files from anywhere, and easily share files inside and outside your organisation. 

    OneDrive gives you anywhere access to all your files, seamlessly integrated with Office and pre-installed with Windows. Automatically sync your files to your desktop so you can work with files offline. Access files on Windows, Mac, or mobile devices.

  4. Off-site Backups:  offsite backups to a loan server at your IT Providers’ preferred location


    Ensure you have server hosting off-site, in a secure data centre. ITCS can provide your business with a private cloud service that enables your business to run even in the case of system failures or technical mishaps. Cloud hosting also ensures everyone in your business can access data across multiple offices or different locations on the go. With ITCS, you can be sure your data is stored safely and securely by professionals who care about your business.

  5. Secure VPN for remote working: Ensure your team are working on a secure network, wherever they are

    A VPN (or Virtual Private Network) is an encrypted, virtual “tunnel” between off-premises devices and on-premises information. Connecting to your business files and data through a VPN whilst working remotely prevents data theft between the server and your off-premises device.

  6. Inform Staff and Clients of your Plans: Make sure all relevant stakeholders are made aware of your plans

    Put both employees and clients at ease by letting them know of your COVID-19 Business Continuity plans. Make sure you include key messages, processes, avenues for feedback and updates. If Covid-19 does impact your business directly, let staff know what happens if they need to self-isolate, as well as reminding all staff about policies regarding group meetings, travel and policies regarding remote working.

WHAT ITCS ARE DOING:

As of Monday, 16/03/2020, ITCS will be engaging its own contingency plan so that we can continue to provide emergency support to our customers. We are prepared to support our clients through this situation.
As a control measure to ensure ITCS staff don’t all come down with COVID-19 at the same time, as of Monday we will split the workforce into two working groups. Some of us will work from home, and some from the office. We will not be engaging with opposite working groups in person.
Anyone office-based will be refraining from going into other departments and remaining within their own working areas. Wipes and hand sanitiser will be readily available on premises, along with regular washing of hands.
Site engineers will be using gloves if they are required to attend site, or handle any materials/devices.
WebCOVID-19 Business Continuity

Benefits of VOIP for your Dental Practice

Missed calls, hang ups and poor customer service may seriously impact your practice as each missed call may mean a missed sale.

Missing just two phone calls a day can result in 104 lost sales per year, with more research suggesting that 85% of people won’t bother to call back. This can also have a knock on effect, as this poor experience will result a reduction of potential referrals. Missed calls will have the potential to damage your reputation, and your patients will be unlikely to give you a recommendation if they are constantly unable to get hold of your team

How can your dental practice benefit from VoIP?

Lost revenue due to missed calls is can be mitigated by implementing smart telecommunications systems. Voice-over Internet Protocol (or VoIP) is a cloud based phone system that uses internet connections rather than standard telephone lines. VoIP offers a range of features that help keep customers engaged while being held in a queue and helps reduce the likelihood of a hang-ups. 

VoIP can offer a number of benefits for your dental practice. Better quality calls, dynamic call handling   and more competitive cost per minutes it can help to lower call costs. VoIP phone systems offer increased flexibility and more advanced features such as;

Call Queuing:

Using a VoIP system will place callers into a caller waiting list and automatically estimate their position and wait time. Hold music and pre-recorded messages will keep your callers engaged while waiting to speak to a member of your team.  

Call Redirect:

A call redirect feature means that a caller can be redirected to another line if lines are busy.  This allows you practice to seamlessly transfer calls to the appropriate person with a touch of a button.  There’s no need to physically seek out the appropriate person and avoids sending users to voicemail.

Call Reporting:

In the event that you do miss a call, you will want to contact that caller as early as possible. Call reporting alerts you to any calls that you were unable to take and allows you to call the number back.

In Summary:

Investing in a VoIP telecoms system can help reduce some of your potentially lost revenue. Ensuring that customers receive a good service, and most importantly have their calls answered is one simple way of making sure that potential sales aren’t missed. 

Ready to find out more? Contact us today:

WebBenefits of VOIP for your Dental Practice

Get Started with Collaborate:

Giving you the tools to enable effective remote working: ITCS Cloud System is a complete Unified Communications solution, providing businesses with an easy-to-use and reliable collaborative experience across multiple devices and sites.

ITCS Cloud Phone Systems, along with a PC/Laptop soft-phone and mobile app, let you connect your office phone to your preferred business device. Your PC/Laptop or Mobile becomes an extension of your desk phone, allowing you to make and receive calls, transfer to colleagues, view any missed calls and record call statistics, just as you would from the office.

From every location, using any device:

Users can access the cloud service from wherever they are located – whether in the office, on the move, or at home – using desktops, tablets or smartphones. The service runs on Windows and Mac desktops, and iOS
and Android mobiles.

The user interface is intuitive and similar on all devices, and users experience seamless continuity when switching between types of device (e.g. leaving home or the office and transferring to a tablet or smartphone in real time).

What about meetings with clients?

The guest facility of My Room enables customers to be invited into an online meeting. If they have internet access, they can call directly as an IP call, or use call back. If they don’t have internet access, they can dial in using a pin.

Solve today’s workplace challenges with ITCS cloud-based tools:

FEATURES INCLUDE:

Smart call routing and call handling – as a cloud-based service, whatever device is being used, communications are tied to your business identity (i.e. your business phone number) so call handling features work as usual. For example, if a user is working remotely using a mobile device, any incoming calls can automatically call forward from their desk phone with no disruption to the caller and without call forwarding charges.

SIP trunking extends unified communications – for locations that may have an on-premises phone system not yet fully depreciated, this enables smart team working tools to be extended to all users across a mixed on-premises and cloud communications service estate.

Support for multiple devices smartphones and tablets (Apple and Android), desktops and laptops (Apple and Microsoft, Chromebook and Linux).

Time is of the essence, given the current situation with COVID-19. We are working on a first come first serve basis for remote working setup, but understand the importance and working tirelessly to deliver these crucial services.

WebGet Started with Collaborate:

5 Tips for Developing a Robust Disaster Recovery Plan

A Disaster Recovery Plan is essential to any business. In the past few weeks we have seen the devastating effects that flooding can have on a business – Storm Dennis hit more than 1,000 homes and businesses in Rhondda Cynon Taf alone after heavy rain last week.

From devastating floods to recent growing cyber threats, power outages, hardware failure or human error, there’s a lot that can go wrong in your organisation; much of which is out of your control.

Regardless of the cause, downtime is expensive. Sungard AS’s research found that the average cost to a business of unplanned downtime was just over £1.4m. It also found as many as 70% of managers believe they need to spend more on business continuity. But no amount of spending will be effective unless it is backed by an effective plan. We outline 5 steps you can take towards developing a robust business continuity plan should the worst happen to you.

Tip 1: Always be prepared: Business risk analysis

This may seem obvious, but you would be surprised how many organisation do not conduct an in-depth risk analysis of their business. The first stage in any disaster recovery project should be to assess the risks facing the organisation. Managers should link risk assessments to a business impact analysis. It is only by looking at risk and impact together that allows a director to scale your organisation’s priorities, and also to decide on the type of protection measures needed.

Some risks will be so great, and the impact so high, that only a formalised business continuity plan will reduce them. For others, a staged recovery plan might be acceptable.

One example in is planning for cyber threats, where businesses have invested in: perimeter security to ensure continuity; a backup and recovery plan to protect data, including against malware; and cyber insurance to cover the most serious incidents. ITCS provide a free IT Security Audit so that you can assess the risks facing your business.

But a really robust disaster recovery plan goes further, and considers threats such a disrupted access to buildings – which can be caused by something as mundane as a burst water main – to disruption to staffing from public transport problems or weather disasters.

You should also consider supply chain risks. A supplier is likely to have its own business continuity arrangements, but its priorities and recovery objectives might not align with your own

You can’t protect against every possible threat, but the key is to have the most comprehensive picture possible of the risks facing the business and an understanding of their likelihood, how deeply they affect the business, and how long it would take to recover from them.

Tip 2: Break down IT Risks

IT failures remain a significant source of outages for businesses. Industry analyst IDC calculates that half of organisations would not survive an outage that takes down their central IT systems “for an extended time”. But it is not easy to predict which parts of a system could fail, and the impact of the failure.

Directors need to adopt a similar approach to IT risks as they do to environmental, human or infrastructure risks. Experts should examine the likelihood of failure across all components of core systems, whether these are on-premise, outsourced or in the cloud.

IT teams should not just look at hardware, but at the risks posed by data loss and data corruption, including through cyber attacks or malware, and of application unavailability. They should then be able to rank systems in terms of how critical they are and how easily they can be restored or recovered.

Tip 3: Set recovery objectives

Your IT System audit will, in turn, set the key objectives for your Disaster Recovery Plan. This includes an understanding of acceptable periods of downtime, and their cost – something that can only be calculated in discussion with the business.

The disaster recovery plan is likely to consist of resilience, availability and business continuity measures, along with backup and recovery strategies and a degree of managed failure.

This might include contingency plans, such as staff working from home using cloud-based applications and mobile phones, through to access to high-end business continuity locations. Fortunately, cloud-to-cloud backup of application data and backup of on-premise data to the cloud are both helping businesses of all sizes to become more resilient.

Tip 4: Set your response strategy

Disaster recovery is the archetypal “people, process and technology” challenge. Unless the outage is brief enough to get by on cloud-based services and through remote working, the business will need to consider alternative working locations and how to move staff and technology there.

If the outage affects a data-centre and systems fail-over to a secondary site, IT will need to work to restore the primary location or find a new one, as well as ensure that the now single fail-over site is backed up too.

The main way to contain a disaster, and to ensure effective recovery, is to maintain good communications. The business should, in advance, appoint a person to lead the disaster response. This person does not have to be the person who wrote the DR plan, but does need to be familiar with it.

The disaster response team should include experts from outside IT, including HR, as well as representatives from business operations. Crucially, the team should have a way to communicate in an emergency and, ideally, take part in any DR exercises.

Tip 5: Test the DRS Plan

Testing your Disaster recovery or business continuity plan through an exercise can be disruptive, but they are necessary. A DRS exercise will test if the plan needs to be reviewed or updated.

It is only by testing that a firm will know whether the plan works, and whether it is resilient enough to perform under pressure. Simulation, and testing the communications systems, is the best way to expose any weaknesses. Teams can then feed insights gained from the testing phase back into the risk assessment and business impact analysis, fine-tuning the plan as they go.

In Summary:

The unfortunate reality is that it is impossible to prevent every business risk, and that no matter how much you prepare, there are still risks. However, being proactive now also means you, and your business will be better able to react rapidly and intelligently when something does happen.

For more information, guidance, and support on making sure your infrastructure is as secure as possible, get in touch with one of our engineers.

SOURCES:

https://www.computerweekly.com/feature/Five-essential-steps-to-a-sound-disaster-recovery-plan

https://searchdisasterrecovery.techtarget.com/Risk-assessments-in-disaster-recovery-planning-A-free-IT-risk-assessment-template-and-guide

https://www.dynamicnetworksgroup.co.uk/resources/news-and-views/may-2019/what-counts-as-a-disaster%E2%80%9D-in-it/

Web5 Tips for Developing a Robust Disaster Recovery Plan

Cyber-Criminals Cashing in on Coronavirus

IT Security experts are warning of new phishing campaigns designed to capitalise on global fears of the fast-spreading corona virus.

There are a number of campaigns circulating which are spreading misinformation and conspiracy theories.

Mimecast has detected one such campaign, with emails titled “Singapore Specialist: Corona Virus Safety Measures.”

Of course, clicking on the link in the email will lead to a covert malware download.

According to Sherrod DeGrippo, senior director of threat research and detection at Proofpoint, cyber-criminals are also targeting credential theft with their attacks: “Our researchers have seen fake [Microsoft] Office 365, Adobe and DocuSign sites meant to steal credentials linked to coronavirus-themed emails.”

“The most notable developments we have seen are attacks that leverage conspiracy theory-based fears around purported unreleased cures for coronavirus and campaigns that abuse perceived legitimate sources of health information to manipulate users,” said DeGrippo.

Protect yourself against Cyber Threats:

There are a number of simple steps you can take to minimise risk, such as using a reliable IT Security solution and following safe cyber-hygiene practices such as strong password usage and never enabling macros in any attachments if you do open them.

Be vigilant at this time in relation to any emails or electronic communications purporting to be in relation to the support of those affected by the coronavirus.

Sources

https://www.computerweekly.com/news/252478553/Cyber-criminals-spread-coronavirus-conspiracy-theories

https://www.infosecurity-magazine.com/news/coronavirus-attacks-malware/

WebCyber-Criminals Cashing in on Coronavirus

Windows Server 2008 R2 End of Life Support is nearing: January 14 2020

Only 6 Weeks until Microsoft ends the life of some of its most popular products.

These products include: Windows Server 2008, Windows Server 2008 R2, Office 2010, Windows 7, and selected business server software.

What does that mean for your business?

1. You’ll lag behind your competitors:

There are no patches or updates for old software, leaving businesses
still using it lagging behind competitors.

2. Outdated servers like Windows Server 2008 R2 costs more to run:

Old software costs more to run. Companies that upgrade to smarter,
faster, more secure systems and migrate to the cloud, save a fortune over time with drastically reduced capital costs.

3. You will be vulnerable with Windows Server 2008 R2:

Hackers love end of life operating systems, because it’s far easier to exploit.
The combination of no more security updates and lots of unpatched
holes makes it a prime target for cyber criminals.

4. Windows Server 2008 R2 will not be GDPR compliant:

Organisations that fail to protect their customers’ data are not compliant with GDPR. One of the main criteria of the new regulation is that
you have to use up-to-date, secure operating software, so if yours is falling short then all the hard work you did in 2016 will have been for nothing.

What if I don’t upgrade or replace Windows Server 2008 R2 by January 14th, 2020?

Imagine using a product that a company doesn’t want to take responsibility for anymore. You’ll be using the product at your own risk. This means that Microsoft will not take responsibility for loss of data due to security breaches.

What shall I do?

If you haven’t upgraded yet, it’s best to seek the help of an IT professional. This is a good way to ensure that everything is upgraded correctly and that all firewalls and antivirus are in place and working optimally. Depending on what type of hardware and software you’re using, you may need to take specific steps to make sure everything is fully compatible.

To meet with a member of our team or discuss your needs, please contact the ITCS support desk on 08456 400200 or email support@itcs.co.uk and we will be happy to help.

WebWindows Server 2008 R2 End of Life Support is nearing: January 14 2020

The Secret to Success

Brian Stokes, Managing Director at ITCS, discusses his secrets with us to running a successful company that continues to expand 15 years on.

“When beginning ITCS all those years ago, my vision was to create an IT Computer Services Company that delivers the support, software platforms and technological solutions that are essential for business success.” 15 years on, and ITCS are still doing just that! In this blog, we look at what traits are essential for any entrepreneur / Managing Director of a successful company:

The Ability to Deal With Risk:

As an entrepreneur, the MD has always operated effectively in an environment filled with risk and uncertainty. ITCS created growth through what was one of the longest lasting recessions on record. Brian and the Directors have calculated, managed and mitigated a lot of risk while developing ITCS through the years. This risk – even in good economic times – is ever more apparent when dealing with new technologies, along with fuelling the aspirations and growth of the company.

Being Results Oriented:

Brian and the team are definitely results oriented, always taking ownership to get the task done. He has a “can-do” attitude and demonstrates common sense with his decisions and actions, allowing him to cut through and resolve problems that may divert others.  His business judgement is sound and has become stronger over the years with each experience, decision or recommendation.  Not only does Brian desire to make a contribution to results, he needs to see the results of his contributions quickly, not measured in years!

Energy & Ambition: 

High levels of enthusiasm and energy is consistently generated, much higher than would be reasonably expected.  Brian has engrossed himself in work for the past fifteen years; he is clearly enthused by achievement, as there is no sign of him slowing down! This is evident with massive growth and office expansion plans, all set for the year ahead (watch this space…). He is fully committed to the company, its goals and overall success. This energy enables ITCS to tackle projects as they come up and finish them, time and time again. Entrepreneurs don’t have someone looking over their shoulder.  If they don’t get it done, the company will fail. Brian says “being an entrepreneur is neither a part-time nor a full-time job. It’s a lifestyle”.

The Desire to Keep Evolving:

Brian has always been willing to accept much higher levels of responsibility than is the norm in any position he has taken on. He has always acted as a strong role model. He trains and coaches others, and takes a leading role much earlier than would be expected in a normal corporate environment. Entrepreneurs are extremely competitive, they don’t take no for an answer and are unwilling to lose. Many companies are formed out of such competitive natures – ITCS being one of them!

Being a Team Player:  

While being a team player is not always seen as a trait of an entrepreneur, Brian argues this point. “Being a good team player and surrounding yourself with other talented entrepreneurs is a key factor to success” He asserts. He recognises how his role contributes to the overall effort and prosperity of the organisation.  He accepts accountability and ownership and expects others to do the same.  He also recognises the roles and contributions of others and sincerely applauds their efforts.

Multitasking Connoisseur:  

Being a successful business owner is reliant on being flexible to accept new opportunities, assignments and responsibilities.  Brian can perform more than one role until the incremental duties and functions assumed can be assigned to co-workers in newly defined roles.  He is also willing to dig in and do grunt work tasks which eventually will be performed by lower level employees.

Improvement Orientated:

More than willing to challenge existing procedures and systems in a constructive way, Brian suggests changes and improvements frequently and encourages others to do so also.

Finally and most importantly:

Believe in and Empower each and every employee

Gone are the 1950s ways of working when the boss wielded all the decision-making power, that hierarchical style is not the way to work as a team. Empowering your employees is the way forward. To be successful, empowerment requires that managers trust their staff; trust that they will make the right decisions and that they will be effective in achieving their goals.

When people are self-determining and self-managing at work, they have a greater sense of job satisfaction. With this comes increased motivation and drive to do a great job. So staff are more effective in their roles and more productive; not to mention happier.

Greater autonomy also stimulates creativity and helps generate ideas, bringing more innovation to the business. This fuels the development of new products and services, or enhances business processes, all of which helps drive business success.

WebThe Secret to Success

ITCS Apprentice Awarded Permanent Job Role After Completing Qualification

ITCS’s latest apprentice, Conlan Davies, has completed his training and accepted a permanent position at their Bridgend based offices as a Level 2 IT Support engineer.

Conlan, 22, was offered the apprenticeship after a week’s work experience, and has excelled in his role.

As part of his apprenticeship, Conlan was involved in a number of different projects as he developed his capabilities and gained practical experience. He began in the workshop repairing hardware faults, and due to his knowledge and excellent manner with clients, quickly became situated on the support desk.

“It allowed me to better my knowledge within a Windows server and networking environment” says Conlan, “My apprenticeship has allowed me to become confident helping clients, and I’m now very familiar with many technical domains” Conlan is comfortable resolving issues within areas around Active Directory, Group Policy, Network Security (firewalls/spam filters), Mail Hosting Platforms (Microsoft Exchange/Office 365), VPN (ipsec, L2TP, PPTP, SSL), Proactive Maintenance (Backup Solutions/Compliancy Reporting), Virtual Environments, Switches and Servers, as well as your general DNS, DHCP and Router Management.

He has also recently been involved with mail migrations to an Office 365 solution from a POP/IMAP or Microsoft Onsite Exchange platforms. “I’d really like to master these migrations in the next few months”, says Conlan.

ITCS is committed to supporting the development of talented young people with apprenticeships, student placements and graduate opportunities; the Directors believe that nurturing new talent is a key component of the company’s long-term workforce development.

ITCS are working closely with Bridgend College to develop specialist modules and to encourage apprenticeships within the technology sector. We recognise the importance of investing in the next generation of IT engineers and work closely with the college to tailor modules that will allow our current employees to train our apprentices to the highest standard.

Conlan said: “My colleagues have supported me since my first day and ITCS has really helped me during my apprenticeship. I felt comfortable and part of the team very quickly, even though I was still learning on the job, because the directors ensure that everyone’s opinion is valued, regardless of their job role or seniority. I’m really happy to have been offered a permanent role at ITCS; I’m looking forward to working on bigger projects and taking on more responsibility”.

Matthew Mutlow, Operations Director, said: “Conlan integrated into the business very quickly and is a valued member of our team. He has worked hard during his apprenticeship and we are delighted to be able to reward his efforts by offering him a permanent job at ITCS.

“Apprenticeships are an important part of our workforce development. We strive to offer people opportunities to develop their skills, but also to develop themselves, as people. I’m sure Conlan will continue to thrive as a permanent ITCS employee, and we look forward to welcoming more apprentices into the fold to develop more budding engineers.”

WebITCS Apprentice Awarded Permanent Job Role After Completing Qualification