ITCS Blog

Case Study

*AT TIME OF PUBLICATION

Bridgend Port Talbot Football League

SERVICES:
Bridgend Port Talbot Football League needed a Logo design, Office 365 Support, Exclaimer e-mail signatures, social media management, website build & CRM system

Scroll through the slideshow below to see screenshots of the site and the ‘Full Time’ section:

Overview:

Following years of discussion regarding the amalgamation of the Bridgend & District Football League and Port Talbot & District Football League, the new league merger was agreed in early 2019 in order to focus on trying to grow the game for juniors within the area.

The Bridgend Port Talbot Junior Football League is the newest league within Welsh Football, hosting 32 clubs and various cup competitions with age groups from Under 7’s to Under 16’s.

The creation of the new league aims to increase the participation of football within the local area, and add to the existing history of its predecessors.

League Requirements:

Bridgend Port Talbot Football League needed a professional image which honoured its’ predecessor’s rich history whilst incorporating a bright, modern and fresh image to appeal to its’ target audience. They required the following services:

  • Logo design
  • A full, dynamic and professional email signature
  • Website design & build
  • Social Media Management
  • Office 365 for all league officers to give them a professional platform and appearance

ITCS Solutions:

Logo Design:

The logo redesign needed to merge the two predecessors’ logos, and also incorporate the original league colours – blue for Bridgend and red for Port Talbot. There also needed to be a clear message of the two leagues moving forward together.

Five designs were created by ITCS incorporating the league’s design requirements. Research was also undertaken to come up with the strapline ‘Onward with Confidence’ – this is the strapline on the Bridgend Town Crest. Elements of the Port Talbot town crest were also used. These five designs were submitted to be voted on by league members and the community, and the final decision was made by them.

Website:

The BPTFL website was designed and built to act as a brand ambassador and showcase for the league, highlighting the exciting merge between Bridgend & Port Talbot with an emphasis on eye-catching visuals and large banner images. The website needed to cover everything any club would need to know in a Junior Football League including real time fixtures, results and league table. In addition to this, it needed to include a profile page for each club.

The front end needed to be bright, fresh, user-friendly and welcoming for all members of the public to be able to use.

Parents and players are able to see results and league tables as well as where upcoming matches are being played – with directions available to venues:

There is also a club directory available. When each club is selected, you are taken to a club profile with club details and contact information:

There is also a search function to find all the clubs in the league that have teams at different age groups:

For clubs, we included a login portal for submission of results, as well as an admin area for use by the league officials for allocating fixture details and referees, as well as authorising submitted results.

Once the site’s design was finalised, the team could get to work on building the functionality of the back end. The aim of this was to streamline the processes of organising league fixtures as much as possible, and make everything accessible across all devices.

A bespoke CMS system was built into the site that would allow admins to see and add clubs and club information, as well as seeing the league tables for each age group. The system also allows users to organise fixtures and tournaments and to allocate referees to games – as well as seeing information on how many games each referee has been assigned to.

Each club is given a login to the Fulltime system and after each game, each club uploads their match results to the system. Once verified, these are displayed on the front-end of the website.

Office 365 and Exclaimer

With a new, fresh, professional image comes the need for a professional email presence. The sporting crest of any football club or league is an integral part of its identity, needing to appear on anything relating to said organisation, from the football kits, club merchandise and official marketing communications. This also relates to the email signatures that are used by its employees. It makes no sense for a club or league to leave email signature management to every single end user, just as it would not for any other professional organisation.

We provided the league with Exclaimer, with Office 365 integration. This provides league officers with a professional email platform that can be used anywhere, as well as ensuring brand consistency through their email signatures.

Client Feedback:

“The league are delighted with the end result. Not only does the new site give us access to our league tables and lots of other information, it gives all of our clubs their own internal information pages to promote their key club details and contact information. Some clubs are actually linking back to their profiles on this website instead of creating their own individual websites! We were very impressed with the level of work and detail that has gone into the design – especially getting the logos of all clubs onto the website. The feedback we have received from the clubs and communities is all very positive. This new website was a perfect way to show off our new league”.

John Phillips, League Chairman
WebCase Study

How To Get a Job in IT Support – 2022 Guide

The technology sector is one of the fastest-growing sectors of the UK economy, with a growth rate that was 2.5 times higher than the rest of the economy in 2021. That’s great news for people who are interested in working in the sector. In fact, technojobs.co.uk reported that IT Support Professionals were the 2nd highest demanded tech job role in 2020.

IT Support is a growing industry with great career prospects. so how can you get an IT Support job in 2022?

At ITCS, we’re a leading provider of IT Support & Digital Services in Wales. People often ask us how they can get a job in IT Support, so we decided to put our best advice together in one place.

Here’s our best advice on how to get an IT Support Job in Wales in 2022.

Build a Superb CV

How to get a job in IT Support - CV Image

Your CV is a snapshot of your professional background, and it’s usually the first opportunity that employers get to find out information about you. For most employers, your CV will be your chance to make a first impression. Therefore, a high-quality CV could be your most valuable asset when it comes to successfully landing interviews for IT Support positions. We’ve seen our fair share of CVs over the years, here are our top tips on building a superb IT Support CV:

Layout is Key

You’ve got a limited amount of space to convey a lot of information, if a CV is too long it’s much more likely to be ignored. This makes it vital to be concise, and only list the information that is the most relevant to the job that you’re applying for.

The Inverted Pyramid Structure can be a great guideline to follow. Start with the most vital information about yourself, such as your contact information. Then, list the most significant aspects of your professional profile and provide details about them. Finally, mention any additional relevant information that makes you a unique candidate for the role.

Mention Relevant Training & Experience

Experience & Knowledge are the 2 most sought-after qualities when it comes to hiring for IT Support. This makes it highly valuable to have a strong body of Training & Experience on your CV. List the names of any relevant qualifications or courses that you’ve been on over the years.

Make sure to mention the names of the institutions and the level of qualification that you’ve earned. If you’re struggling to find things to list, there are plenty of courses available online that can be a great way to develop your professional skillset.

Work Experience is also highly important! Even if you don’t have tech experience, your previous roles could have helped you to develop non-technical skills that are highly desirable in IT Support. Customer service is a great example of this!

Highlight Your Skills

IT Support is an industry that requires technical expertise, so it’s important that you can clearly indicate your technical knowledge in your CV. Don’t overgeneralize in this area. Be specific and name the software and hardware that you’re proficient in using.

Bullet Points or Numbered Lists can be a great way to highlight the depth of your technical knowledge at a glance, which can be a great way to grab an employer’s attention. If you can’t list official courses or job roles that are tech-based, give examples of technical issues that you’ve resolved in the past

Tech Support Skills are important, but IT Support involves more than just problem resolution. Communication skills, Adaptability & Teamwork are all examples of additional skills that are highly desirable for IT Support roles. Therefore, highlighting these additional skills on your CV is a great way to catch the eye of a potential employer!

If you have a Driver’s Licence, make sure you include this information!

Manage your Digital Presence

How to get a job in IT Support - Manage your Digital Presence

In 2022 managing your digital presence is vital for businesses, and it’s no different for job-seekers! Employers are highly likely to do online research on potential employees, which means they’ll be looking you up on Google!

Start an incognito window, and run a search of your full name on Google and any relevant Social Media platforms. If you find anything that could be detrimental to your employment prospects, you should make an effort to remove or set the posts to private. This may include posts that you consider to be harmless. For example, some employers may look unfavorably at candidates who frequently post images featuring alcohol.

LinkedIn is a great Social Media platform to help develop your online presence in a business-focused environment and can be a great place to look for jobs.

Ace Your Interview

How to get a job in IT Support - Ace your interview

An Interview will normally be the final obstacle between you and a job in IT support, so it’s important to be prepared for the event! Do your research about the business before you arrive, and make sure you’ve got a route planned so that you’re not late on the day. Your appearance is your first impression, so make sure you’re looking sharp!

A great way to prepare for an interview is to put yourself in your employer’s shoes. Think about if you were hiring an IT Support Engineer, what type of questions would you ask? You can find some example interview questions online to help yourself prepare. It can also be helpful to have relevant anecdotes that show your ability to perform in an IT Support environment.

Be Proactive

If you’ve been invited to an interview, it’s a great idea to be proactive when communicating with the employer. Getting in touch before your interview can be a great way to show proactivity to the employer and will help set you apart from the other candidates under consideration. A quick phone call to ask for advice on directions or parking will go a surprisingly long way with potential employers.

Start Applying!

Now that you’ve read our advice on how to get an IT Support job in Wales, you’re ready to hit the job market and start applying for roles! If you’re interested in working for one of the leading IT Support Providers in Wales, check out the vacancies on our website:

ITCS Careers

WebHow To Get a Job in IT Support – 2022 Guide

We’re Hiring: New Business Sales Executive

Who are ITCS?

Established in 2004, ITCS are a UK-wide business technology partner. With our network of Support Engineers, Telecoms Specialists and software professionals, we offer IT Support, Business Telecoms and other digital services UK Wide.

We are an established, award-winning company with a culture of continuous development, and take pride when it comes to the progression and development of our teams. Building on our sixteen-year history, we have ambitious plans to continue to grow the business and our aim is to become one of the best places to work in the UK.

If you are looking to kick start/progress your IT career in a role with great benefits and are ready to work hard to deliver outstanding results and have fun along the way, then NOW is the time to join us.

Who are we looking for?

We are looking for enthusiastic New Business Sales Executives, in line with our continued company growth. Are you looking to progress your career in a well-established company? If you have excellent communication and telephone skills, and the ability to build strong relationships then this is the role for you.

About the role:

· Your role will involve generating new and existing business sales for a well-known established IT & Telecoms company based in south wales.

· As a sales executive, you will be responsible for foot canvassing business’s in and around South Wales to generate warm leads to follow up on.

· Execute Outbound phone calls for lead generation & driving sales opportunities

· Achieving Monthly Targets and KPIs

· Ability to maintain accurate sales records on our CRM System

· Participating in Networking events to generate new business leads

· Establish Relationships with Existing Clients.

· Maintain a good understanding of our products

What we are looking for:

· Someone with a great personality, a positive attitude, and a strong work ethic

· Someone who can communicate well and talk to anyone and everyone

· Someone who is passionate about the charities we support and who wants to make a difference

· Someone who is open-minded and willing to learn new ways of working

· You must have a full UK driving license and access to your own vehicle

· Someone with previous experience in a customer-facing role would be desirable but not essential

Job Types: Full-time, Permanent

Salary: From £18,000.00 per year

Additional pay:

  • Bonus scheme
  • Commission pay

Schedule:

  • 8-hour shift
  • Monday to Friday

Experience:

  • Sales: 1 year (preferred)

Interested in applying? Email your CV to careers@itcs.co.uk

WebWe’re Hiring: New Business Sales Executive

We’re Hiring! IT Support Engineers Wanted!

At ITCS, We’re looking for IT Support Engineers to join our team

Who are ITCS?

Established in 2004, ITCS are a UK-wide business technology partner. With our network of support engineers, telecoms specialists and software professionals, we offer IT support, business telecoms and other digital services UK-wide.

We are an established, award-winning company with a culture of continuous development, and take pride when it comes to the progression and development of our teams. Building on our eighteen-year history, we have ambitious plans to continue to grow the business and our aim is to become one of the best places to work in the UK.

If you are looking to kick start/progress your IT career in a role with great benefits and are ready to work hard to deliver outstanding results and have fun along the way, then NOW is the time to join us.

Who are we looking for?

We are looking for IT engineers of all levels to grow with us as we expand the company. Are you looking to progress your IT career in a well-established company? If you have IT experience, a solid technical skillset, and the ability to build strong relationships then this is the role for you.

What are the benefits of working for ITCS?

  • Flexible approach to working with both on-site and desk-based tasks
  • Enrolled onto an accredited qualification from day one with the company
  • Access to a fleet vehicle for visits to customer sites
  • Equipment provided i.e. laptops, tablets etc.
  • Company and team social events
  • Gym membership contribution
  • Access to exclusive deals
  • Cycle to work scheme
  • Company pension
  • On-site parking
  • Holidays including bank holidays
  • Training and education plans
  • Progression opportunities
  • Opportunity for on-call and overtime hours in evenings and on weekends
  • Competitive salary – permanent position
  • Full uniform

What would your working schedule be?

  • 7.5 hours, Monday-Friday (Flexible between the hours of 08:00-17:30)
  • Overtime opportunities

What could your typical tasks include?

Level 2 & 3

  • Day to day desktop support.
  • Prioritise and manage own dashboard/workload – taking jobs through from start to completion.
  • Speaking with customers via email and phone for initial requirement capture whilst building positive working relationships with customers and other third party professionals.
  • Remote troubleshooting and fault finding.
  • Respond within agreed time limits and SLA’s.
  • Installation, configuration and repair of hardware including installation of operating systems and applications.
  • Monitoring systems and networks, undertaking fault investigations in local and wide area environments.
  • Supporting companies through various accreditations and audits.
  • Installation and monitoring of various backup solutions.
  • Installation, configuration and provisioning of VoIP telephony solutions.
  • Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation.
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access.
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations.
  • The support, configuration and administration of firewall environments in line with IT security policy.
  • Configuration of routing and switching equipment.

Level 3

  • Dealing with escalation requests from the 1st and 2nd line team.
  • Liaising with project management team, 3rd line engineers and service desk engineers on a regular basis.
  • Microsoft 365 and server implementation/migrations.
  • New customer onboarding.
  • IT consultancy.
  • Project management including own forecasting and time management.
  • Remote support of on-site engineers and end users/customers during installation.
  • Establishing networking environments by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
  • The design and implementation of new solutions and improving the resilience of the current environment.

Which areas do you need to demonstrate a good knowledge and understanding of?

  • Strong telephone manner and customer service skills
  • Desktop PC Support & Repairs
  • Windows Server 2008 through to 2019
  • Microsoft Exchange
  • VPN Technologies
  • Office 365 Administration
  • Active Directory
  • VoIP systems
  • Networking (DHCP, DNS, TCPIP)
  • Wireless Networking
  • Firewall and Network Security Technologies
  • Hyper-V, VMWare, SAN, NAS
  • Automation and Scripting using PowerShell

Benefits:

  • Company events
  • Cycle to work scheme
  • Flexible Schedule
  • Gym membership
  • On-site parking
  • Weekend availability

Additional Requirements

  • IT Support Experience: 2 Years
  • UK Driver’s Licence held for 2 years or more
  • Successful applicants will be required to undergo a DBS check as part of the Induction with ITCS.

 

Want to apply for this position? Email your CV to: careers@itcs.co.uk

WebWe’re Hiring! IT Support Engineers Wanted!

ITCS sign up to the SME Climate Commitment:

 ITCS have signed up to the SME Climate Commitment, a partnership that allows SMEs to join the United Nations Race to Zero campaign.

SMEs make up to 90% of businesses worldwide- and they make up 99.3% of Welsh businesses. Together, we can therefore make a huge impact on cutting carbon emissions and protecting the planet.

The science is clear: we must halve greenhouse gas emissions by 2030 and achieve net-zero emissions by no later than 2050 to avoid the worst effects of climate change. As a company, we want to make sure future generations are also looked after, so we have signed up to the SME Climate Commitment.

As a forward thinking, climate and carbon-aware IT and Telecoms Managed Service Provider, we are always actively working to reduce our impact on the environment. By joining the Climate Commitment, we are committing to working with suppliers, clients and internally to take concrete steps to the reduction of our carbon emissions as a business.

Large companies are not the only places that climate change needs to be a focus. Cumulatively SME’s are a major source of emissions.

“October saw the delivery of our first electric car into the fleet. This is the first of many for ITCS,” says Brian Stokes, Managing Director, “This is just the beginning – we know more needs to be done, and we will be doing our best with our new build playing a big part in this initiative. With COP26 being hosted in Scotland, now is the ideal time to start upon our journey to Net Zero Carbon.”

WebITCS sign up to the SME Climate Commitment:

ITCS undertake successful staff recruitment drive

ITCS has seen a substantial expansion in its resources as its’ staff increase by over 20% in 2021.

The growing IT company has substantial growth plans for its IT and Telecoms business, which it opened in 2004. The first quarter of 2021 saw the company undertake a large recruitment drive – and it was a huge success.

Taking on members of staff in their IT Support, Telecoms and Business Development departments, the company is planning to continue to recruit in the coming months to match its business expansion. Brian Stokes, Managing Director, says:

“We are extremely proud of the company’s recruitment success this year. As our client base grows, we are able to create an enhanced ability to help clients address their increasingly complex business technology needs, while maintaining the personal touch that has been the foundation of ITCS since we began.”

Meet the new faces at ITCS:

ITCS-staff-recruitment

From Left to Right (Back Row First):

James Smith, Telesales Representative; Lewis Watkins, IT Support Apprentice; Morgan Tallis, Level 2 Support Engineer; Dan Gould, IT Support Engineer; Chris Lamborn, Level 2 Support Engineer; James Harris, Level 2 Support Engineer; Tracey Dowler, Telesales Representative; Jessie Stokes, SEO & Digital Marketing Assistant ; Matthew Lewis, IT & Telecoms Support Engineer; Craig Milza, Senior Telecoms Engineer; Luke Jones, IT Support Engineer

 

 

 

 

WebITCS undertake successful staff recruitment drive

Why You Should Be Outsourcing Your IT Support

Outsourcing your IT support is cheaper, easier, safer, and more reliable than relying solely on in-house IT. Where an in-house member of staff will know your business IT Systems intimately, and provide you to immediate access to IT Support at all times, with outsourced IT, you gain access to an entire team of well-rounded, experienced techs for just one monthly fee or predefined hourly rate. Here are some of the many reasons why you should be outsourcing your IT.

Reduce your costs:

Most companies within the UK outsource their IT support as a means of reducing costs or being more cost-effective overall – and it’s easy to understand why. Outsourcing can help you save a lot of money, and not just on an IT Maintenance Technician wage. You won’t have to pay for hardware, equipment, and storage, and you will typically get better quality than you’d be able to afford by keeping IT in-house. Given the speed at which new technology evolves, this is an extremely important consideration.

An IT manager’s average annual salary can range from £30,000 to £60,000 per year. Not hiring dedicated IT staff means not having to pay for the costs of recruitment and ongoing training to ensure that their skills remain up to date. By choosing to outsource your IT support, you will have a full team of trained professionals for a fraction of the cost.

Obtain a high level of IT expertise and competencies:

Many companies, especially small and medium sized businesses, will decide to fully – or at least partly – outsource, because it allows them to gain a higher level of IT experience than they could otherwise. Instead of a small team of in-house IT Specialists with a handful of specialties, outsourced companies provide a collective, up-to-date knowledge of IT trends, standards, security risks and government compliance that goes far beyond that of an individual professional. Some frequently struggle to attract IT professionals with the level of expertise they need. Outsourcing allows these businesses to gain access to that high level of expertise.

No difficulty of recruitment:

If you decide to hire an in-house IT employee, there are a number of factors to consider.

  • Do they have the right skills required?
  • Do they have enough experience?
  • Are they likely to be loyal to the company?

How do you know you’re employing the right person with the right abilities and expertise for your business? Recruitment is challenging, time-consuming, and costly. Outsourcing means that 24 hours a day, 7 days a week, you will always have an on-call crew with the most up-to-date technical expertise and credentials with outsourced IT assistance.

Increased productivity:

You may believe that keeping the technological responsibility in-house saves you money. However, if you do this, it’s likely that your employees will be unable to focus on their primary tasks and will be continually distracted by other internal IT concerns, resulting in a significant drop in productivity. Regardless of the scale or type of your difficulties, an outsourced IT support help desk will provide you with a technician who will resolve them. This will reduce network downtime while also speeding up problem solutions.

Adopting the latest technologies:

Everyone is now aware that IT is constantly changing and technology is evolving at an alarming rate. Businesses are often faced with the worry that they’re not using the most up-to-date products or applying software upgrades as frequently as they should. Outsourced IT support services will always adapt to the latest technology, helping them to provide the best services and hardware for your business.

Focus on your business goals by saving time:

Your time is valuable, and shouldn’t be wasted focusing on less important details like who will watch your network out of work hours. Your time should be spent on your employees, day-to-day costs, and most importantly, serving the needs of your customers. Many people have previously chosen to outsource their IT support just for peace of mind and the ability to focus on their core business.

Your IT support desk never sleeps:

Who covers your IT when your in-house IT support has gone home for the night? Or when they are ill, away on holiday, etc. Outsource your IT support and get 24/7 IT support whilst paying less than you’re paying now, along with a team of experienced IT engineers. What makes IT help available 24/7 so crucial? Some of your technology, such as your website and storage servers, are available at all times. What if they’re targeted by cyber-criminals while you’re sleeping? If you outsource, you can rest easy knowing your systems are safe, 24/7.

Prevention services with fewer disruptions to your workday:

Appropriate preventative services and solutions are often included in any outsourcing IT support offering. All of these services and solutions are designed to detect and address problems before they have an impact on your day-to-day activities.

A trusted partner whom you can always rely on and who inspires confidence in your technology solutions:

A valuable part of any IT help desk service is the knowledge gained from supporting your IT environment and systems.  This information will help you identify areas where you should consider updating or replacing equipment.  A dependable IT partner will look for ways in which your business can leverage your technology investments to maximize your value.

Finding a managed service provider that provides a help-desk solution 24 hours a day, 7 days a week, 365 days a year is the best way to ensure consistent service levels, response times, and enhanced service quality. In comparison to an in-house IT specialist, these levels of service would provide you with much more support. Help and assistance would be there whenever you needed it!

WebWhy You Should Be Outsourcing Your IT Support

What is the ISDN Switch-Off? It won’t affect my business…will it?

It is time for businesses to get ready for the PSTN and ISDN Switch-off.

Research by broadband provider Zen Internet has shown that over a third of small businesses are still completely unaware of the transition to IP lines.

Amongst recovering from the ongoing global pandemic, and Brexit impacting Businesses UK-Wide, the ‘Great British Switch Off’ – is getting lost in the fray. ITCS is advising that business owners take heed of the imminent changes and grasp the opportunity they represent – after research revealed that it is UK SMEs who are the least prepared for the change – as well as over reliant on traditional telephony systems.

So, what IS the ISDN Switch-Off?

BT began shutting down networks in 2020 and will stop taking new orders starting 2023. By December 2025, PSTN circuits will be shut off completely.

This is a major step towards the United Kingdom’s mass IP-network migration, with VoIP core networks set to replace all of the outdated legacy technology.

What are PSTN Circuits?

PSTN (The Public Switch Phone Network) is the traditional circuit-switched phone system that uses copper wires for the network. For an estimated 2.4 million UK Businesses, PSTN is still the foundation of their communications, which poses a business continuity risk as the country migrates to an all-VoIP environment.

What is an ISDN Network?

ISDN has been the recognised standard in business communications for the last 30 years. When the internet first gained popularity, ISDN lines became the international standard for switched, digital dial-up telephone service for voice and data, because it was faster than analogue modems.

See our glossary of VoIP terms for more Acronyms and telecoms jargon translations.

Why is Openreach switching PSTN and ISDN Networks off?

The nature of how we communicate has evolved drastically since the dawn of the PSTN Network. As a 20th Century technology, PSTN is growing increasingly out of date and is struggling to keep up with the growing demands for high internet speeds and large networks. Even ISDN networks can no longer support the speed, scalability and method of communications that businesses need today.

With that, Openreach has decided to stop investing any more money and labour into a technology that can’t fulfil the needs of the modern business landscape.

The switch to digital isn’t just a UK shift – it’s happening globally, and fast. As technology, the way we work, and customer behaviour evolves, telecommunications worldwide are moving from analogue to digital. Germany, Japan, and Sweden are already ahead of us in making the shift. Estonia and The Netherlands are already there and switched off their PSTN networks in 2019.

2025 is years away, why do I have to worry about it now?

We are strongly recommending that businesses waste no time in preparing for the ISDN switch-off – particularly if your business is still relying on an ISDN line. There’s lots to consider, and we can help, but you do need to start planning your strategy for the switch off as soon as possible.

There’s so much going on in my business at the moment – isn’t this just going to add to the stress?

It’s true that the copper stop-sell will result in a short-term upheaval for small business owners. But don’t panic – because the switch to digital will also offer widespread benefits – both in terms of cost, and in terms of helping SMEs navigate the issues faced with home working in the past 12 months. Transitioning away from traditional telephone networks to cloud-based technology – which carries communications over the internet – introduces a scalable and adaptable system for the modern day, which will also prepare your business for the future.

We are recommending that businesses transition to VoIP lines – mainly for the range of benefits the IP line offers. VoIP software integrates well with desktop computers to use as ‘softphones.’ This means you can make calls using your computer, smartphone or tablet using the same phone number – as long as it has audio input/output capabilities.

What are the Benefits of VoIP?

Better quality calls, dynamic call handling and more competitive cost per minutes – VoIP phone systems offer increased flexibility and more advanced features for any business. Some of the main benefits include:

  1. Lower Costs

Calls are cheaper on VoIP compared to traditional phone lines. VoIP routes calls through the internet – which means you don’t have to contend with other people for data carriage.

  1. Higher Scalability

If you have your eyes set on expansion, VoIP is an ideal solution for your business. You won’t have to purchase additional hardware or extensions to scale your operations since your phone network is digital. VoIP is able to accommodate a higher bandwidth, so accommodating surges during peak seasons will be a breeze. Opening a new branch will also be easier, since your communications will be unified in one digital network.

  1. Supports Multitasking

Making calls is just the beginning when it comes to VoIP lines. You can hold conference calls, install call queuing, and collaborate with your team by sending videos, photos and documents – all whilst in the middle of a conversation. VoIP also lets you collaborate on calendars, share presentations and desktops and send instant messages.

  1. Increased Accessibility

The world of work is changing. Cloud-based VoIP services let you make calls from anywhere using any device. All you have to do is add your device to the cloud network and route your calls. If you’re unavailable at the moment, you can direct your incoming calls to someone else or have the voicemails sent to your email.

What do I need to do next?

The bottom line is that you need to start planning for the ISDN switch-off as early as possible to make sure you’re making the best decisions for the company. This event isn’t only a chance to upgrade your phone system; it’s also an opportunity to make your entire business communications more seamless and efficient.

WebWhat is the ISDN Switch-Off? It won’t affect my business…will it?

Tondu United FC donate football kits to FC Manenberg, South Africa

A football club in Cape Town, South Africa, now has full football kits to play in thanks to Tondu United FC.

The team, proudly sponsored by ITCS and Facilities by ADF, has an aim of battling against gang cultures, with a heavy emphasis on reducing knife and gun crime in Cape Town.

“The relationship started back when a friend of mine went to South Africa and met with the school and local teams,” says Joe Powton, Tondu Secretary, “She told me about what they do, and when I was in Newcastle about 8 years ago, we sent a load of kit from my old grassroots club. I kept in touch from that date helping them with the odd bit here and there, then decided to do another kit donation with Tondu United kit as it’s such a great cause.”

A big part of what FC Manenberg does is centred on battling against gang culture in Cape Town. Tondu’s kit donations give the clubs and teams identity, and they will give the children/youths in the area a sense of belonging to play in structured football matches and represent their team. Some of the kits have been used by the club, and any leftovers have been donated to local schools for the younger children.

“It took us a long time to sort this – the kits were sent in 2019! We experienced some extreme delays at customs – we even came close to all the kit being destroyed,” Says Joe, “but we were persistent enough with UK and SA customs to ensure the goods were delivered. They were received then just as COVID hit, so couldn’t be distributed until recently”.

Tondu United has an ongoing partnership with FC Manenberg, and discussions have been had to arrange some travel between the two clubs, whether that be coaching opportunities for Tondu Coaches to go over, or for the SA teams to come to Wales on a residential to play here. Travel restrictions have currently meant this can’t be planned, but hopefully, this can be looked at again when travel is open as normal.

“We’re so proud of Tondu United and how they’ve been able to achieve this very special donation,” says Brian Stokes, MD at ITCS, “We are big believers in giving back to local sports teams and encouraging a sense of community – the fact that this is being extended across continents makes us incredibly proud”.

Dawood Dinnie, Chairman of FC Manenberg, said:

“We would like to take this opportunity to thank [Tondu FC] and your staff that prep the equipment and playing kits to be shipped to South Africa Cape Town. Our staff and members would like to thank you for your loyal commitment to see that we got the equipment although it was not smooth sailing in the beginning and parcels was delayed at customs, but it was delivered.”

“A special thanks to the sponsors of Tondu United FC:

  • ITCS
  • Leasewell
  • ADF
  • Clarity Copiers
  • Game On

Your brand and logo are in good hands and we will market your brand in South Africa Cape Town.”

WebTondu United FC donate football kits to FC Manenberg, South Africa

12 Common Business VoIP Terms: Explained


“By 2025, an estimated 70% of the workforce will be working remotely at least five days a month.”

-Carolline Castrillon Forbes
Remote, flexible, hybrid working is becoming more and more commonplace in the modern business world. With large organisations like The Welsh government, Cardiff University, and Admiral Group saying they are all consulting with staff about a permanent set-up hybrid of home and office working, it’s clear that whether it’s just business communications as usual or if you’re transitioning to a hybrid work model post-COVID, you need voice over IP (VoIP).

It’s no secret that VoIP phone systems will save your business money and improve its efficiency. You’ll genuinely be amazed at all of the features and functionality this technology offers. But the technology definitely has its own lingo!

If you’re considering transitioning to VoIP, we thought it would be helpful to have a glossary of the most popular terms in front of you as you evaluate business VoIP solutions.

Our definitions will help you understand not only what they mean, but why they’re important to a reliable and powerful business VoIP system. We know that a phone system migration is no small decision, and the more knowledge you have in your arsenal, the better.

Show any VoIP Executive that you know your stuff by keeping this list of key terms on your desk, or bookmarked on your browser.

Web12 Common Business VoIP Terms: Explained

Operations Director, Matthew Mutlow, Celebrates over 10 years at ITCS

At ITCS, we know that our people are our greatest asset. We believe in promoting from within and invest in our team to ensure service levels remain constant and, more importantly, to ensure our people are always learning and progressing in their knowledge and skills.

A perfect example of this type of company success story is our own Operations Director, Matthew Mutlow, who is celebrating his 11 year anniversary at the company this year. Throughout his time at ITCS, Matt has probably done most jobs within the IT Support department, working his way up from a workshop engineer in 2010.

We sat down with Matt this week to ask him about his professional journey, and what he sees coming for the company over the next 11 years.

What was your first job?

My first ever job was 3 paper rounds – all at the same time! I used to deliver a local South Wales paper from Monday to Friday after school, then another paper on a Saturday morning and a different set of Newspapers and Magazines on Sunday mornings. I also worked in a chip shop 2 nights a week – so I kept myself busy!

Why did you want to work for ITCS?

Brian and Gareth were recommended to me, through mutual business contacts. I had known of ITCS for a while, and would often buy parts from the retail shop for my own projects. It seemed like a great opportunity and I was glad to join the company.

What is your favourite memory of working within ITCS?

I have many fond memories working here – but I think my favourite would have to be the all-expenses-paid weekend away to London for the team on the company’s 10th year anniversary.

How has your role changed over the years at ITCS?

Where do I start! My role has changed drastically since starting at ITCS. I joined as a workshop engineer in May 2010, repairing PCs and Laptops for our business clients and the public.

After a few years, my role developed into co-ordinating the IT Support Department, arranging callouts, and ensuring the ticketing queue was kept on top of. This role quickly moved on to becoming the IT Support Manager when the team started to grow.

After a couple of years, I started engaging with more aspects of the business and across other departments, where I was promoted to Operations Manager, and in 2017, I was offered the position of Operations Director, which of course I gladly accepted.

What has been your biggest accomplishment whilst working for ITCS?

Becoming a Director is definitely something I am very proud of. I had worked extremely hard and put in many long hours over the years, and was ecstatic when Brian & Gareth rewarded my commitment.

What’s the biggest challenge you’ve overcome in ITCS?

My biggest challenge was the steep learning curve of learning IT & Telecoms. When I first started, my knowledge was minimal, so I needed to put 100% effort into my training to able to become a valued member of the team. My background was 10 years in catering management, so the industry change was massively different.

Thankfully I had great people around me, where I gained invaluable knowledge of our services and the industry as a whole.

What aspirations do you have for ITCS in the upcoming years?

It’s exciting times for the business, with new bespoke built offices, and huge growth of the business and the team.

We have many success stories, and I’d love to see this continue through progression and training of the team, along with offering opportunities to others through more training/apprenticeships schemes completed.

For what reasons did you decide to work within the IT sector?

After working for 10 years in catering management, long hours, working evenings, weekends, Christmas’ – I knew I need a change as I had a very young family. I took a huge risk, moving away from employment that was secure and I became successful with, but so glad I took the risk, it’s worked out so well for me and my family. The IT Sector was always the one that would evolve and grow and still is.

How has the company changed over the past 11 years?

Massively. It was difficult to have a structure in place when the company was only 5 or 6 strong. Over the years with company growth and more staff, we have been able to add structure within each department, along with a structured management team.

The structure allows us to deliver our services more efficiently, which in turn aids client satisfaction and continued growth.

As a whole, what’s the best part of working for ITCS?

ITCS gives employee’s the tools they need to become successful. We pride ourselves on the success stories within the progression of the team.

My story has developed through Brian and Gareth offering opportunities and rewarding hard work and commitment. I look forward to being involved in the continued growth of the company going forward.

Join Us:

We are always looking for new members to join our growing team at ITCS – to see our latest vacancies, see our Careers Page.

WebOperations Director, Matthew Mutlow, Celebrates over 10 years at ITCS