ITCS: We Manage IT Support so you can Manage your Business

See why our multi award-winning IT Support service keeps clients coming back

Business IT support is something you can’t afford to leave to chance. However, running, maintaining and servicing your own IT services can be costly, complex and time-consuming.

Just because you don’t have the resources for an in-house IT department, it doesn’t mean you don’t deserve the best IT support service possible. That’s where we can help you.

We ensure all your systems, networks and data backups run like clockwork. We monitor your systems continuously so your business is always performing at its best. Do all of this, and more, with ITCS.

Whether you’re a large enterprise with an established network infrastructure or a brand new start-up company, IT support is vital to your business success. Imagine if your business had to shut down just because of a technical fault. ITCS are there to prevent that from happening.

How your IT Support Contract will help your Business

Our full range of IT support services keep hundreds of businesses running smoothly. From preventative maintenance to call-outs, and everything in between, we make sure technical glitches won’t ruin your day.

ITCS can monitor your backups on a daily basis, ensuring your company data is protected. A recent Paragon Software Group study on SMBs reveals that about 22% of companies (that’s more than one in five) have experienced data loss that caused significant impact to the business. PricewaterhouseCoopers research indicates that 70% of businesses reporting this kind of loss go out of business within a year of the event. Even more survey respondents admitted that inadequate or non-existent backup measures affected their revenues, partner relations, and brand reputation.

We become your IT department, a trusted service provider that will take care of you and your business. We have built our good name based on looking after our clients, often going over and above to ensure we exceed expectations.

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  • Front-line Support Desk, resolving 91% of calls on first contact

  • Proactive monitoring of your hardware to reduce downtime and costs to your business

  • Field Engineers available for site call-outs 24/7

  • Full Hardware maintenance and replacement services

  • We have helped our customers save £1000’s of pounds by providing our partner rates on telecoms and hardware

Business IT Support & Computer Maintenance

Our flexible IT Support packages keep your business running smoothly.

Whether you require support at the end of the telephone, emergency call out business critical support or any other support package in between, we have a plan to suit you and your business.

With over 20 of years experience in the field of critical IT support and implementation, you can be sure that your IT infrastructure is safe in our hands.

We cover the entire arena of preventative maintenance too, from scheduled repairs and upgrades of vital network equipment, through to the re-installation and set-up of any damaged or faulty equipment.

As an established and an award winning IT solutions provider, our purpose is to supply an easy to use, unique, accountable, and responsive service that enables us to manage your IT systems efficiently.

Contact us today and arrange a free site audit. One of our engineers will call out and examine your current systems, then provide a report completely free. We are happy to do this to demostrate the level of detail we cover and to save you from any failings before they happen.

What is covered by an IT support contract?

Computer Network, Remote Diagnostics & Fault Resolution, Phone and Engineer Support. Your computer network is at the heart of your company. For your business to succeed, you need to keep your network running smoothly – any problems must be dealt with quickly and with minimum disruption.

You need real expertise in depth to do this, and that’s where we come in. We offer computer network support services specially tailored to the needs of your business.

Your Computer Network Support Package

  • Peripherals cover

  • Unlimited remote support

  • Unlimited hardware breakdown support

  • Daily infrastructure monitoring

  • Unlimited telephone support

  • Unlimited site visits

  • Remote monitoring of servers

  • Daily data backups with monitoring

Our methodology and infrastructure is proven to cut response times and allows us to support you to a high standard. Our Support package is an all-in-one total management solution. Many clients however require us to tailor this package to suit their individual needs – which we see as an important facet to the services we offer.

Our commitment to the business critical importance of virus and firewall concerns equates to a policy of fast solutions, total management, prevention and disinfection.

We diagnose hardware faults & proactively fix them, troubleshoot network connectivity issues and ensure that all printers, scanners, PC faxes & other peripherals are all configured and working as required

Day to day operations include:

  • Bug fixing

  • Windows updates

  • Re-setting passwords

  • Restoring deleted files

  • Patching

  • New user set-ups and deleting old users

  • Logging in locked out users

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