Giving you the tools to enable effective remote working: ITCS Cloud System is a complete Unified Communications solution, providing businesses with an easy-to-use and reliable collaborative experience across multiple devices and sites.
ITCS Cloud Phone Systems, along with a PC/Laptop soft-phone and mobile app, let you connect your office phone to your preferred business device. Your PC/Laptop or Mobile becomes an extension of your desk phone, allowing you to make and receive calls, transfer to colleagues, view any missed calls and record call statistics, just as you would from the office.
From every location, using any device:
Users can access the cloud service from wherever they are located – whether in the office, on the move, or at home – using desktops, tablets or smartphones. The service runs on Windows and Mac desktops, and iOS
and Android mobiles.
The user interface is intuitive and similar on all devices, and users experience seamless continuity when switching between types of device (e.g. leaving home or the office and transferring to a tablet or smartphone in real time).
What about meetings with clients?
The guest facility of My Room enables customers to be invited into an online meeting. If they have internet access, they can call directly as an IP call, or use call back. If they don’t have internet access, they can dial in using a pin.
Solve today’s workplace challenges with ITCS cloud-based tools:
Smart call routing and call handling – as a cloud-based service, whatever device is being used, communications are tied to your business identity (i.e. your business phone number) so call handling features work as usual. For example, if a user is working remotely using a mobile device, any incoming calls can automatically call forward from their desk phone with no disruption to the caller and without call forwarding charges.
SIP trunking extends unified communications – for locations that may have an on-premises phone system not yet fully depreciated, this enables smart team working tools to be extended to all users across a mixed on-premises and cloud communications service estate.
Support for multiple devices – smartphones and tablets (Apple and Android), desktops and laptops (Apple and Microsoft, Chromebook and Linux).
Time is of the essence, given the current situation with COVID-19. We are working on a first come first serve basis for remote working setup, but understand the importance and working tirelessly to deliver these crucial services.