ITCS Blog

ITCS Apprentice Awarded Permanent Job Role After Completing Qualification

ITCS’s latest apprentice, Conlan Davies, has completed his training and accepted a permanent position at their Bridgend based offices as a Level 2 IT Support engineer.

Conlan, 22, was offered the apprenticeship after a week’s work experience, and has excelled in his role.

As part of his apprenticeship, Conlan was involved in a number of different projects as he developed his capabilities and gained practical experience. He began in the workshop repairing hardware faults, and due to his knowledge and excellent manner with clients, quickly became situated on the support desk.

“It allowed me to better my knowledge within a Windows server and networking environment” says Conlan, “My apprenticeship has allowed me to become confident helping clients, and I’m now very familiar with many technical domains” Conlan is comfortable resolving issues within areas around Active Directory, Group Policy, Network Security (firewalls/spam filters), Mail Hosting Platforms (Microsoft Exchange/Office 365), VPN (ipsec, L2TP, PPTP, SSL), Proactive Maintenance (Backup Solutions/Compliancy Reporting), Virtual Environments, Switches and Servers, as well as your general DNS, DHCP and Router Management.

He has also recently been involved with mail migrations to an Office 365 solution from a POP/IMAP or Microsoft Onsite Exchange platforms. “I’d really like to master these migrations in the next few months”, says Conlan.

ITCS is committed to supporting the development of talented young people with apprenticeships, student placements and graduate opportunities; the Directors believe that nurturing new talent is a key component of the company’s long-term workforce development.

ITCS are working closely with Bridgend College to develop specialist modules and to encourage apprenticeships within the technology sector. We recognise the importance of investing in the next generation of IT engineers and work closely with the college to tailor modules that will allow our current employees to train our apprentices to the highest standard.

Conlan said: “My colleagues have supported me since my first day and ITCS has really helped me during my apprenticeship. I felt comfortable and part of the team very quickly, even though I was still learning on the job, because the directors ensure that everyone’s opinion is valued, regardless of their job role or seniority. I’m really happy to have been offered a permanent role at ITCS; I’m looking forward to working on bigger projects and taking on more responsibility”.

Matthew Mutlow, Operations Director, said: “Conlan integrated into the business very quickly and is a valued member of our team. He has worked hard during his apprenticeship and we are delighted to be able to reward his efforts by offering him a permanent job at ITCS.

“Apprenticeships are an important part of our workforce development. We strive to offer people opportunities to develop their skills, but also to develop themselves, as people. I’m sure Conlan will continue to thrive as a permanent ITCS employee, and we look forward to welcoming more apprentices into the fold to develop more budding engineers.”

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