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How To Get a Job in IT Support – 2022 Guide

The technology sector is one of the fastest-growing sectors of the UK economy, with a growth rate that was 2.5 times higher than the rest of the economy in 2021. That’s great news for people who are interested in working in the sector. In fact, technojobs.co.uk reported that IT Support Professionals were the 2nd highest demanded tech job role in 2020.

IT Support is a growing industry with great career prospects. so how can you get an IT Support job in 2022?

At ITCS, we’re a leading provider of IT Support & Digital Services in Wales. People often ask us how they can get a job in IT Support, so we decided to put our best advice together in one place.

Here’s our best advice on how to get an IT Support Job in Wales in 2022.

Build a Superb CV

How to get a job in IT Support - CV Image

Your CV is a snapshot of your professional background, and it’s usually the first opportunity that employers get to find out information about you. For most employers, your CV will be your chance to make a first impression. Therefore, a high-quality CV could be your most valuable asset when it comes to successfully landing interviews for IT Support positions. We’ve seen our fair share of CVs over the years, here are our top tips on building a superb IT Support CV:

Layout is Key

You’ve got a limited amount of space to convey a lot of information, if a CV is too long it’s much more likely to be ignored. This makes it vital to be concise, and only list the information that is the most relevant to the job that you’re applying for.

The Inverted Pyramid Structure can be a great guideline to follow. Start with the most vital information about yourself, such as your contact information. Then, list the most significant aspects of your professional profile and provide details about them. Finally, mention any additional relevant information that makes you a unique candidate for the role.

Mention Relevant Training & Experience

Experience & Knowledge are the 2 most sought-after qualities when it comes to hiring for IT Support. This makes it highly valuable to have a strong body of Training & Experience on your CV. List the names of any relevant qualifications or courses that you’ve been on over the years.

Make sure to mention the names of the institutions and the level of qualification that you’ve earned. If you’re struggling to find things to list, there are plenty of courses available online that can be a great way to develop your professional skillset.

Work Experience is also highly important! Even if you don’t have tech experience, your previous roles could have helped you to develop non-technical skills that are highly desirable in IT Support. Customer service is a great example of this!

Highlight Your Skills

IT Support is an industry that requires technical expertise, so it’s important that you can clearly indicate your technical knowledge in your CV. Don’t overgeneralize in this area. Be specific and name the software and hardware that you’re proficient in using.

Bullet Points or Numbered Lists can be a great way to highlight the depth of your technical knowledge at a glance, which can be a great way to grab an employer’s attention. If you can’t list official courses or job roles that are tech-based, give examples of technical issues that you’ve resolved in the past

Tech Support Skills are important, but IT Support involves more than just problem resolution. Communication skills, Adaptability & Teamwork are all examples of additional skills that are highly desirable for IT Support roles. Therefore, highlighting these additional skills on your CV is a great way to catch the eye of a potential employer!

If you have a Driver’s Licence, make sure you include this information!

Manage your Digital Presence

How to get a job in IT Support - Manage your Digital Presence

In 2022 managing your digital presence is vital for businesses, and it’s no different for job-seekers! Employers are highly likely to do online research on potential employees, which means they’ll be looking you up on Google!

Start an incognito window, and run a search of your full name on Google and any relevant Social Media platforms. If you find anything that could be detrimental to your employment prospects, you should make an effort to remove or set the posts to private. This may include posts that you consider to be harmless. For example, some employers may look unfavorably at candidates who frequently post images featuring alcohol.

LinkedIn is a great Social Media platform to help develop your online presence in a business-focused environment and can be a great place to look for jobs.

Ace Your Interview

How to get a job in IT Support - Ace your interview

An Interview will normally be the final obstacle between you and a job in IT support, so it’s important to be prepared for the event! Do your research about the business before you arrive, and make sure you’ve got a route planned so that you’re not late on the day. Your appearance is your first impression, so make sure you’re looking sharp!

A great way to prepare for an interview is to put yourself in your employer’s shoes. Think about if you were hiring an IT Support Engineer, what type of questions would you ask? You can find some example interview questions online to help yourself prepare. It can also be helpful to have relevant anecdotes that show your ability to perform in an IT Support environment.

Be Proactive

If you’ve been invited to an interview, it’s a great idea to be proactive when communicating with the employer. Getting in touch before your interview can be a great way to show proactivity to the employer and will help set you apart from the other candidates under consideration. A quick phone call to ask for advice on directions or parking will go a surprisingly long way with potential employers.

Start Applying!

Now that you’ve read our advice on how to get an IT Support job in Wales, you’re ready to hit the job market and start applying for roles! If you’re interested in working for one of the leading IT Support Providers in Wales, check out the vacancies on our website:

ITCS Careers

WebHow To Get a Job in IT Support – 2022 Guide

We’re Hiring! IT Support Engineers Wanted!

At ITCS, We’re looking for IT Support Engineers to join our team

Who are ITCS?

Established in 2004, ITCS are a UK-wide business technology partner. With our network of support engineers, telecoms specialists and software professionals, we offer IT support, business telecoms and other digital services UK-wide.

We are an established, award-winning company with a culture of continuous development, and take pride when it comes to the progression and development of our teams. Building on our eighteen-year history, we have ambitious plans to continue to grow the business and our aim is to become one of the best places to work in the UK.

If you are looking to kick start/progress your IT career in a role with great benefits and are ready to work hard to deliver outstanding results and have fun along the way, then NOW is the time to join us.

Who are we looking for?

We are looking for IT engineers of all levels to grow with us as we expand the company. Are you looking to progress your IT career in a well-established company? If you have IT experience, a solid technical skillset, and the ability to build strong relationships then this is the role for you.

What are the benefits of working for ITCS?

  • Flexible approach to working with both on-site and desk-based tasks
  • Enrolled onto an accredited qualification from day one with the company
  • Access to a fleet vehicle for visits to customer sites
  • Equipment provided i.e. laptops, tablets etc.
  • Company and team social events
  • Gym membership contribution
  • Access to exclusive deals
  • Cycle to work scheme
  • Company pension
  • On-site parking
  • Holidays including bank holidays
  • Training and education plans
  • Progression opportunities
  • Opportunity for on-call and overtime hours in evenings and on weekends
  • Competitive salary – permanent position
  • Full uniform

What would your working schedule be?

  • 7.5 hours, Monday-Friday (Flexible between the hours of 08:00-17:30)
  • Overtime opportunities

What could your typical tasks include?

Level 2 & 3

  • Day to day desktop support.
  • Prioritise and manage own dashboard/workload – taking jobs through from start to completion.
  • Speaking with customers via email and phone for initial requirement capture whilst building positive working relationships with customers and other third party professionals.
  • Remote troubleshooting and fault finding.
  • Respond within agreed time limits and SLA’s.
  • Installation, configuration and repair of hardware including installation of operating systems and applications.
  • Monitoring systems and networks, undertaking fault investigations in local and wide area environments.
  • Supporting companies through various accreditations and audits.
  • Installation and monitoring of various backup solutions.
  • Installation, configuration and provisioning of VoIP telephony solutions.
  • Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation.
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access.
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations.
  • The support, configuration and administration of firewall environments in line with IT security policy.
  • Configuration of routing and switching equipment.

Level 3

  • Dealing with escalation requests from the 1st and 2nd line team.
  • Liaising with project management team, 3rd line engineers and service desk engineers on a regular basis.
  • Microsoft 365 and server implementation/migrations.
  • New customer onboarding.
  • IT consultancy.
  • Project management including own forecasting and time management.
  • Remote support of on-site engineers and end users/customers during installation.
  • Establishing networking environments by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
  • The design and implementation of new solutions and improving the resilience of the current environment.

Which areas do you need to demonstrate a good knowledge and understanding of?

  • Strong telephone manner and customer service skills
  • Desktop PC Support & Repairs
  • Windows Server 2008 through to 2019
  • Microsoft Exchange
  • VPN Technologies
  • Office 365 Administration
  • Active Directory
  • VoIP systems
  • Networking (DHCP, DNS, TCPIP)
  • Wireless Networking
  • Firewall and Network Security Technologies
  • Hyper-V, VMWare, SAN, NAS
  • Automation and Scripting using PowerShell

Benefits:

  • Company events
  • Cycle to work scheme
  • Flexible Schedule
  • Gym membership
  • On-site parking
  • Weekend availability

Additional Requirements

  • IT Support Experience: 2 Years
  • UK Driver’s Licence held for 2 years or more
  • Successful applicants will be required to undergo a DBS check as part of the Induction with ITCS.

 

Want to apply for this position? Email your CV to: careers@itcs.co.uk

WebWe’re Hiring! IT Support Engineers Wanted!

ITCS sign up to the SME Climate Commitment:

 ITCS have signed up to the SME Climate Commitment, a partnership that allows SMEs to join the United Nations Race to Zero campaign.

SMEs make up to 90% of businesses worldwide- and they make up 99.3% of Welsh businesses. Together, we can therefore make a huge impact on cutting carbon emissions and protecting the planet.

The science is clear: we must halve greenhouse gas emissions by 2030 and achieve net-zero emissions by no later than 2050 to avoid the worst effects of climate change. As a company, we want to make sure future generations are also looked after, so we have signed up to the SME Climate Commitment.

As a forward thinking, climate and carbon-aware IT and Telecoms Managed Service Provider, we are always actively working to reduce our impact on the environment. By joining the Climate Commitment, we are committing to working with suppliers, clients and internally to take concrete steps to the reduction of our carbon emissions as a business.

Large companies are not the only places that climate change needs to be a focus. Cumulatively SME’s are a major source of emissions.

“October saw the delivery of our first electric car into the fleet. This is the first of many for ITCS,” says Brian Stokes, Managing Director, “This is just the beginning – we know more needs to be done, and we will be doing our best with our new build playing a big part in this initiative. With COP26 being hosted in Scotland, now is the ideal time to start upon our journey to Net Zero Carbon.”

WebITCS sign up to the SME Climate Commitment:

ITCS undertake successful staff recruitment drive

ITCS has seen a substantial expansion in its resources as its’ staff increase by over 20% in 2021.

The growing IT company has substantial growth plans for its IT and Telecoms business, which it opened in 2004. The first quarter of 2021 saw the company undertake a large recruitment drive – and it was a huge success.

Taking on members of staff in their IT Support, Telecoms and Business Development departments, the company is planning to continue to recruit in the coming months to match its business expansion. Brian Stokes, Managing Director, says:

“We are extremely proud of the company’s recruitment success this year. As our client base grows, we are able to create an enhanced ability to help clients address their increasingly complex business technology needs, while maintaining the personal touch that has been the foundation of ITCS since we began.”

Meet the new faces at ITCS:

ITCS-staff-recruitment

From Left to Right (Back Row First):

James Smith, Telesales Representative; Lewis Watkins, IT Support Apprentice; Morgan Tallis, Level 2 Support Engineer; Dan Gould, IT Support Engineer; Chris Lamborn, Level 2 Support Engineer; James Harris, Level 2 Support Engineer; Tracey Dowler, Telesales Representative; Jessie Stokes, SEO & Digital Marketing Assistant ; Matthew Lewis, IT & Telecoms Support Engineer; Craig Milza, Senior Telecoms Engineer; Luke Jones, IT Support Engineer

 

 

 

 

WebITCS undertake successful staff recruitment drive

Tondu United FC donate football kits to FC Manenberg, South Africa

A football club in Cape Town, South Africa, now has full football kits to play in thanks to Tondu United FC.

The team, proudly sponsored by ITCS and Facilities by ADF, has an aim of battling against gang cultures, with a heavy emphasis on reducing knife and gun crime in Cape Town.

“The relationship started back when a friend of mine went to South Africa and met with the school and local teams,” says Joe Powton, Tondu Secretary, “She told me about what they do, and when I was in Newcastle about 8 years ago, we sent a load of kit from my old grassroots club. I kept in touch from that date helping them with the odd bit here and there, then decided to do another kit donation with Tondu United kit as it’s such a great cause.”

A big part of what FC Manenberg does is centred on battling against gang culture in Cape Town. Tondu’s kit donations give the clubs and teams identity, and they will give the children/youths in the area a sense of belonging to play in structured football matches and represent their team. Some of the kits have been used by the club, and any leftovers have been donated to local schools for the younger children.

“It took us a long time to sort this – the kits were sent in 2019! We experienced some extreme delays at customs – we even came close to all the kit being destroyed,” Says Joe, “but we were persistent enough with UK and SA customs to ensure the goods were delivered. They were received then just as COVID hit, so couldn’t be distributed until recently”.

Tondu United has an ongoing partnership with FC Manenberg, and discussions have been had to arrange some travel between the two clubs, whether that be coaching opportunities for Tondu Coaches to go over, or for the SA teams to come to Wales on a residential to play here. Travel restrictions have currently meant this can’t be planned, but hopefully, this can be looked at again when travel is open as normal.

“We’re so proud of Tondu United and how they’ve been able to achieve this very special donation,” says Brian Stokes, MD at ITCS, “We are big believers in giving back to local sports teams and encouraging a sense of community – the fact that this is being extended across continents makes us incredibly proud”.

Dawood Dinnie, Chairman of FC Manenberg, said:

“We would like to take this opportunity to thank [Tondu FC] and your staff that prep the equipment and playing kits to be shipped to South Africa Cape Town. Our staff and members would like to thank you for your loyal commitment to see that we got the equipment although it was not smooth sailing in the beginning and parcels was delayed at customs, but it was delivered.”

“A special thanks to the sponsors of Tondu United FC:

  • ITCS
  • Leasewell
  • ADF
  • Clarity Copiers
  • Game On

Your brand and logo are in good hands and we will market your brand in South Africa Cape Town.”

WebTondu United FC donate football kits to FC Manenberg, South Africa

ITCS Apprentice Completes Qualification and Awarded Permanent Job Role

ITCS’s latest apprentice, Joel Davies, has completed his training and accepted a permanent position at their Bridgend based offices as a Level 2 IT Support engineer.

Joel was offered the apprenticeship after a week’s work experience. Since undertaking the qualification he has excelled in his role. 

apprenticeship-it-support-engineer

As part of his apprenticeship, Joel was involved in a number of different projects as he developed his capabilities and gained practical experience. He began in the workshop repairing hardware faults, and due to his excellent manner with clients, quickly became situated on the support desk.

Joel’s apprenticeship has allowed him to become confident helping clients, and he is now familiar with many technical domains. He is now confident resolving issues within areas around Active Directory, Group Policy, Network Security, Mail Hosting Platforms (Microsoft Exchange/Office 365), VPN (ipsec, L2TP, PPTP, SSL), Proactive Maintenance (Backup Solutions/Compliancy Reporting), Virtual Environments, Switches and Servers, as well as general DNS, DHCP and Router Management. Joel also becomes involved with mail migrations to an Office 365 solution from a POP/IMAP or Microsoft Onsite Exchange platforms.

ITCS is committed to supporting the development of talented young people with apprenticeships, student placements and graduate opportunities; the Directors believe that nurturing new talent is a key component of the company’s long-term workforce development.

ITCS are working closely with Bridgend College to develop specialist modules and to encourage apprenticeships within the technology sector. We recognise the importance of investing in the next generation of IT engineers and work closely with the college to tailor modules that will allow our current employees to train our apprentices to the highest standard.

Joel said: “My colleagues have supported me since my first day and ITCS has really helped me during my apprenticeship. I felt comfortable and part of the team very quickly, even though I was still learning on the job. I’m really happy to have been offered a permanent role at ITCS; I’m looking forward to working on bigger projects and growing within my role”.

Matthew Mutlow, Operations Director, said: “Joel integrated into the business very quickly and is a valued member of our team. He has worked hard during his apprenticeship and we are delighted to be able to reward his efforts by offering him a permanent job at ITCS. Apprenticeships are an important part of our workforce development. We feel they are so valuable, as they not only offer people opportunities to develop their skills, but also to develop themselves, as people. I have every confidence that Joel will continue to thrive as a permanent ITCS employee, and we look forward to welcoming more apprentices into the fold to develop more budding engineers.”

WebITCS Apprentice Completes Qualification and Awarded Permanent Job Role

Web Designer/Developer required to join growing web team

What are we looking for?

We are looking for an experienced WordPress developer to grow with us as we expand the company. Are you looking to progress your career in a well-established business? If you are passionate about web design and development and can produce a high standard end-to-end websites aligned to a design brief, either from mock-ups provided by a designer, or from scratch, then this may be the role for you.

Who are ITCS?

Established in 2004, ITCS is a UK-wide business technology partner. With our network of Support Engineers, Telecoms Specialists, and software professionals, we offer IT Support, Business Telecoms, Website design and other digital services, UK Wide.

We are an established, award-winning company with a culture of continuous development, and take pride when it comes to the progression and development of our teams. Building on our sixteen-year history, we have ambitious plans to continue to grow the business and our aim is to become one of the best places to work in the UK.

If you are looking to kick start/progress your IT career in a role with great benefits and are ready to work hard to deliver outstanding results and have fun along the way, then NOW is the time to join us.

What are the benefits of working for ITCS?

  • Flexible approach to working with both on-site and desk-based tasks
  • Enrolled in an accredited qualification from day one with the company
  • Access to a fleet vehicle for visits to customer sites
  • Equipment provided i.e. laptops, tablets, etc.
  • Company and team social events
  • Gym membership contribution
  • Access to exclusive deals
  • Cycle to work scheme
  • Company pension
  • On-site parking
  • Holidays including bank holidays
  • Training and education plans
  • Progression opportunities
  • Opportunity for on-call and overtime hours in evenings and on weekends
  • Competitive salary – permanent position
  • Full uniform

You will have varied experience in Website Design and a high degree of expertise developing within WordPress. To be considered for the role you will need to be an excellent communicator and be able to deal with all kinds of companies and people, both technical and non-technical.

We have a wide range of clients with varying Website Development and design needs from ongoing maintenance to full redesign projects.

The candidates for the web designer/developer role should:

  • have skills in software programming and graphics
  • have creativity and a good imagination
  • be adaptable and able to pick up new techniques
  • have good interpersonal and communication skills
  • be able to work on their own or in a team
  • be able to work to tight deadlines
  • be thorough and precise in their work
  • be able to multi-task
  • be aware of international web standards and protocols
  • be able to use their initiative

Experience Required:

  • Proven knowledge of how to use and build in WordPress
  • Woo Commerce
  • PHP ,HTML, Java and CSS
  • Self-motivated and can work alone
  • 1-2 years’ experience as a web designer/developer having worked either in-house or agency side, or have a strong personal portfolio that demonstrates your ability to develop and design proficiently
  • Adobe or illustrator
  • Knowledge of working SEO practices

Responsibilities:

  • Producing end-to-end websites aligned to the brief, either from mock-ups provided by a designer or from scratch, following brand guidelines
  • Developing engaging and eye-catching websites using WordPress, HTML, CSS, JavaScript and PHP.
  • Provide technical support for both internal and external developments

Job Type: Full-time, Permanent

COVID-19 considerations:

  • Personal protective equipment provided
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place

Experience:

  • Proven knowledge of how to use and build in WordPress: 2 years (Preferred)
  • Web Designer/Developer : 2 years (Preferred)
  • PHP ,HTML, Java and CSS: 2 years (Preferred)

Licence:

  • Full UK Drivers License (Minimum 2 Years) (Preferred)

Work remotely:

  • Temporarily due to COVID-19

Apply for this role now:

To apply for this role, please contact us using the form below, attaching a covering statement and your CV.

Your CV (pdf, doc or docx up to 6mb)


WebWeb Designer/Developer required to join growing web team

We’re recruiting: IT and Telecoms Engineers of all levels wanted

What are we looking for?

We are looking for IT and Telecoms engineers of all levels to grow with us as we expand the company. Are you looking to progress your IT career in a well-established,  company? If you have IT & Telecoms experience, a solid technical skillset, and the ability to build strong relationships then this is the role for you.

Who are ITCS?

Established in 2004, ITCS is a UK-wide business technology partner. With our network of Support Engineers, Telecoms Specialists, and software professionals, we offer IT Support, Business Telecoms, and other digital services UK Wide.

We are an established, award-winning company with a culture of continuous development, and take pride when it comes to the progression and development of our teams. Building on our sixteen-year history, we have ambitious plans to continue to grow the business and our aim is to become one of the best places to work in the UK.

If you are looking to kick start/progress your IT career in a role with great benefits and are ready to work hard to deliver outstanding results and have fun along the way, then NOW is the time to join us.

What are the benefits of working as an IT and Telecoms Engineer for ITCS?

  • Flexible approach to working with both on-site and desk-based tasks
  • Enrolled in an accredited qualification from day one with the company
  • Access to a fleet vehicle for visits to customer sites
  • Equipment provided i.e. laptops, tablets, etc.
  • Company and team social events
  • Gym membership contribution
  • Access to exclusive deals
  • Cycle to work scheme
  • Company pension
  • On-site parking
  • Holidays including bank holidays
  • Training and education plans
  • Progression opportunities
  • Opportunity for on-call and overtime hours in evenings and on weekends
  • Competitive salary – permanent position
  • Full uniform

What could your typical tasks include?

Level 2 & 3

  • Day to day desktop support.
  • Prioritise and manage own dashboard/workload – taking jobs through from start to completion.
  • Speaking with customers via email and phone for initial requirement capture whilst building positive working relationships with customers and other third party professionals.
  • Remote troubleshooting and fault finding.
  • Respond within agreed time limits and SLA’s.
  • Install, configure, and repair hardware including installation of operating systems and applications.
  • Monitor systems and networks, undertaking fault investigations in local and wide-area environments.
  • Supporting companies through various accreditations and audits.
  • Installation and monitoring of various backup solutions.
  • Installation, configuration, and provisioning of VoIP telephony solutions.
  • Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimisation.
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access.
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.
  • The support, configuration, and administration of firewall environments in line with IT security policy.
  • Configuration of routing and switching equipment.

Level 3

  • Dealing with escalation requests from the 1st and 2nd line team.
  • Liaising with project management team, 3rd line engineers, and service desk engineers on a regular basis.
  • Office 365 and server implementation/migrations.
  • New customer on-boarding.
  • IT consultancy.
  • Project Management including own forecasting and time management.
  • Remote support of on-site engineers and end users/customers during installation.
  • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
  • The design and implementation of new solutions and improving the resilience of the current environment.

To apply for the IT and Telecoms role, which areas do you need to demonstrate a good knowledge and understanding of?

  • Strong telephone manner and customer service skills
  • Desktop PC Support & Repairs
  • Windows Server 2008 through to 2019
  • Microsoft Exchange
  • VPN Technologies
  • Office 365 Administration
  • Active Directory
  • VoIP systems
  • Networking (DHCP, DNS, TCPIP)
  • Wireless Networking
  • Firewall and Network Security Technologies
  • Hyper-V, VMWare, SAN, NAS
  • Automation and Scripting using PowerShell

Job Details

Job Type: Full-time, Permanent

Salary: Level 2: £20,000 – £24,000 (Depending on experience) – Level 3: £24,000 – £30,000 (Depending on experience)

Experience: IT Support for 3 years (desirable but not essential). MSP experience is desirable.

License: Full UK Driving Licence (required – preferably held for a minimum of two years)

Apply for this role now:

To apply for this role, please contact us using the form below, attaching a covering statement and your CV.

Your CV (pdf, doc or docx up to 6mb)


WebWe’re recruiting: IT and Telecoms Engineers of all levels wanted

Windows Server 2008 R2 End of Life Support is nearing: January 14 2020

Only 6 Weeks until Microsoft ends the life of some of its most popular products.

These products include: Windows Server 2008, Windows Server 2008 R2, Office 2010, Windows 7, and selected business server software.

What does that mean for your business?

1. You’ll lag behind your competitors:

There are no patches or updates for old software, leaving businesses
still using it lagging behind competitors.

2. Outdated servers like Windows Server 2008 R2 costs more to run:

Old software costs more to run. Companies that upgrade to smarter,
faster, more secure systems and migrate to the cloud, save a fortune over time with drastically reduced capital costs.

3. You will be vulnerable with Windows Server 2008 R2:

Hackers love end of life operating systems, because it’s far easier to exploit.
The combination of no more security updates and lots of unpatched
holes makes it a prime target for cyber criminals.

4. Windows Server 2008 R2 will not be GDPR compliant:

Organisations that fail to protect their customers’ data are not compliant with GDPR. One of the main criteria of the new regulation is that
you have to use up-to-date, secure operating software, so if yours is falling short then all the hard work you did in 2016 will have been for nothing.

What if I don’t upgrade or replace Windows Server 2008 R2 by January 14th, 2020?

Imagine using a product that a company doesn’t want to take responsibility for anymore. You’ll be using the product at your own risk. This means that Microsoft will not take responsibility for loss of data due to security breaches.

What shall I do?

If you haven’t upgraded yet, it’s best to seek the help of an IT professional. This is a good way to ensure that everything is upgraded correctly and that all firewalls and antivirus are in place and working optimally. Depending on what type of hardware and software you’re using, you may need to take specific steps to make sure everything is fully compatible.

To meet with a member of our team or discuss your needs, please contact the ITCS support desk on 08456 400200 or email support@itcs.co.uk and we will be happy to help.

WebWindows Server 2008 R2 End of Life Support is nearing: January 14 2020

ITCS Apprentice Awarded Permanent Job Role After Completing Qualification

ITCS’s latest apprentice, Conlan Davies, has completed his training and accepted a permanent position at their Bridgend based offices as a Level 2 IT Support engineer.

Conlan, 22, was offered the apprenticeship after a week’s work experience, and has excelled in his role.

As part of his apprenticeship, Conlan was involved in a number of different projects as he developed his capabilities and gained practical experience. He began in the workshop repairing hardware faults, and due to his knowledge and excellent manner with clients, quickly became situated on the support desk.

“It allowed me to better my knowledge within a Windows server and networking environment” says Conlan, “My apprenticeship has allowed me to become confident helping clients, and I’m now very familiar with many technical domains” Conlan is comfortable resolving issues within areas around Active Directory, Group Policy, Network Security (firewalls/spam filters), Mail Hosting Platforms (Microsoft Exchange/Office 365), VPN (ipsec, L2TP, PPTP, SSL), Proactive Maintenance (Backup Solutions/Compliancy Reporting), Virtual Environments, Switches and Servers, as well as your general DNS, DHCP and Router Management.

He has also recently been involved with mail migrations to an Office 365 solution from a POP/IMAP or Microsoft Onsite Exchange platforms. “I’d really like to master these migrations in the next few months”, says Conlan.

ITCS is committed to supporting the development of talented young people with apprenticeships, student placements and graduate opportunities; the Directors believe that nurturing new talent is a key component of the company’s long-term workforce development.

ITCS are working closely with Bridgend College to develop specialist modules and to encourage apprenticeships within the technology sector. We recognise the importance of investing in the next generation of IT engineers and work closely with the college to tailor modules that will allow our current employees to train our apprentices to the highest standard.

Conlan said: “My colleagues have supported me since my first day and ITCS has really helped me during my apprenticeship. I felt comfortable and part of the team very quickly, even though I was still learning on the job, because the directors ensure that everyone’s opinion is valued, regardless of their job role or seniority. I’m really happy to have been offered a permanent role at ITCS; I’m looking forward to working on bigger projects and taking on more responsibility”.

Matthew Mutlow, Operations Director, said: “Conlan integrated into the business very quickly and is a valued member of our team. He has worked hard during his apprenticeship and we are delighted to be able to reward his efforts by offering him a permanent job at ITCS.

“Apprenticeships are an important part of our workforce development. We strive to offer people opportunities to develop their skills, but also to develop themselves, as people. I’m sure Conlan will continue to thrive as a permanent ITCS employee, and we look forward to welcoming more apprentices into the fold to develop more budding engineers.”

WebITCS Apprentice Awarded Permanent Job Role After Completing Qualification