ITCS Blog

Vacancy: Senior IT Support Engineer Wanted

Who We Are:

ITCS (UK) Ltd is a specialist IT and Telecoms company servicing businesses throughout England and Wales. The company is growing at a rapid pace and looking to recruit fresh talent. The company delivers a wide range of IT solutions including Consultancy, Support, Procurement, Web & Software Development and Training. ITCS specialise in flexible IT computer solutions, providing anything from the support of small networks, through to the development and installation of multi-site operations.

We are seeking an innovative Senior IT Support engineer to join our expanding web department in Bridgend.

Do you think you could fit into our Web team? This is what we are looking for:

Responsibilities and Duties:

  • Dealing with support requests from the 1st and 2nd line team
  • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
  • The design and implementation of new solutions and improving resilience of the current environment
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
  • Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
  • Securing network system by establishing and enforcing policies, and defining and monitoring access
  • The support and administration of firewall environments in line with IT security policy
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations
  • Reporting network operational status by gathering, prioritising information and managing projects
  • Upgrading data network equipment to latest stable firmware releases
  • Configuration of routing and switching equipment
  • Configuration of hosted IP voice services
  • Configuration of firewalls
  • Remote support of on-site engineers and end users/customers during installation
  • Remote troubleshooting and fault finding if issues occur upon initial installation
  • Capacity management and audit of IP addressing and hosted devices within data centres
  • Liaising with project management team and service desk engineers on a regular basis
  • Speaking with customers via email and phone for initial requirement capture

The Ideal Candidate:

Candidates must be able to demonstrate an excellent knowledge and understanding of the following areas:

  • Networking Knowledge (DHCP, DNS, TCPIP)
  • Windows Server Administration 2008 through to 2019
  • Microsoft Exchange Administration
  • Wireless Networking
  • VPN Technologies
  • Cloud Solutions
  • Cisco/CCNA (Advantageous)

If you think you’d fit into this role, please contact Matt Mutlow, Operations Director, with a CV and covering letter by following the link below:

WebVacancy: Senior IT Support Engineer Wanted