IT Support

Vacancy: Senior IT Support Engineer Wanted

Who We Are:

ITCS (UK) Ltd is a specialist IT and Telecoms company servicing businesses throughout England and Wales. The company is growing at a rapid pace and looking to recruit fresh talent. The company delivers a wide range of IT solutions including Consultancy, Support, Procurement, Web & Software Development and Training. ITCS specialise in flexible IT computer solutions, providing anything from the support of small networks, through to the development and installation of multi-site operations.

We are seeking an innovative Senior IT Support engineer to join our expanding web department in Bridgend.

Do you think you could fit into our Web team? This is what we are looking for:

Responsibilities and Duties:

  • Dealing with support requests from the 1st and 2nd line team
  • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
  • The design and implementation of new solutions and improving resilience of the current environment
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
  • Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
  • Securing network system by establishing and enforcing policies, and defining and monitoring access
  • The support and administration of firewall environments in line with IT security policy
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations
  • Reporting network operational status by gathering, prioritising information and managing projects
  • Upgrading data network equipment to latest stable firmware releases
  • Configuration of routing and switching equipment
  • Configuration of hosted IP voice services
  • Configuration of firewalls
  • Remote support of on-site engineers and end users/customers during installation
  • Remote troubleshooting and fault finding if issues occur upon initial installation
  • Capacity management and audit of IP addressing and hosted devices within data centres
  • Liaising with project management team and service desk engineers on a regular basis
  • Speaking with customers via email and phone for initial requirement capture

The Ideal Candidate:

Candidates must be able to demonstrate an excellent knowledge and understanding of the following areas:

  • Networking Knowledge (DHCP, DNS, TCPIP)
  • Windows Server Administration 2008 through to 2019
  • Microsoft Exchange Administration
  • Wireless Networking
  • VPN Technologies
  • Cloud Solutions
  • Cisco/CCNA (Advantageous)

If you think you’d fit into this role, please contact Matt Mutlow, Operations Director, with a CV and covering letter by following the link below:

WebVacancy: Senior IT Support Engineer Wanted

Signs It’s Time to Review Your IT Service Provider

Having a good relationship with an IT provider is integral to your business success.

As an SME, the quality of service you get from your suppliers affects everything from your internal operations, to the quality of your customer service.

Lost data, recurring downtime, IT security glitches, poor response times – these can all damage your business reputation.

According to CompTIA, a world leading tech association, reasons for leaving IT Providers usually fall into the following categories:

  •     Poor response times 
  •     Feeling neglected
  •     Too high cost
  •     Lack of innovative solutions
  •     Lack of expertise
  •     Difficult to work with

Here are some of the main tell-tale signs that you need to be considering your IT Provider options:

1. Lack-Lustre Pro-activeness:

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Poor response times are one of the most popular reasons that SMEs search for a new IT Provider. Besides responding to requests quickly, your IT partner should be proactively informing you, and preventing problems before they occur. Routine monitoring and maintenance is imperative, and you have a right to expect this of your IT partner.

With digital innovation continuing to drive business growth, and with ever-evolving cyber-security changes, your need for a proactive approach to your business IT support will be increasing. If you don’t feel that your current provider is providing you with proactive IT Support, you should really think about changing providers.

 

2. Cost:

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Any business owner worth their salt understands that lowest isn’t always the best value for money. With that being said, high costs alone shouldn’t be a reason to change supplier. However, you pay your current provider to keep your network up, running, and problem free.

If you are doubting whether you are getting real value for your money, you can arrange a free site audit with us. One of our engineers will call out and examine your current systems, then provide a report completely free, and with no obligations.

 

3. Recurring Issues:

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Let’s face it; IT will never work like a Swiss watch. There are simply too many variables in business that are beyond your IT provider’s control. However, the entire reason you invest in an IT Partner / IT Department is to avoid day to day business disruption. You trust that your provider will keep downtime to a minimum and keep your data safe. If you feel a bit like Bill Murray in Groundhog Day, facing the same issues repeatedly – despite being told that the problem has been fixed – it’s quite clear that your IT provider is not doing everything within their knowledge to discover the cause of the problem and address it properly.

 

4. No Understanding of your Industry:

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Yes, perhaps it’s a lofty expectation for your IT provider to have a full understanding of every product / service you sell, but your IT provider should certainly have a sound understanding of the function of your business. A good IT Partner will be able to provide its’ services on a general business level, and be able to tailor its’ services to the specific needs and goals of your own operation. They should have a solid knowledge of how the technology and digital processes you use impact productivity and efficiency.

 

5. Can they Protect you from disaster?

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When disaster strikes, downtime can be expensive, and your hard earned reputation can be damaged. Disaster Recovery as a Service is designed to prevent this. Your IT partner should be able to clearly spell out how they fit into your business continuity plan and if they can’t it is a sure sign that it is time to look for a new provider.

 

Here at ITCS, we believe in building open, lasting, trusted relationships with all of our clients. If that’s what you need and you’re ready to change IT provider – or if you identify with any of the concerns in this article, call us for a chat. We’d love to see if we can help.

 

WebSigns It’s Time to Review Your IT Service Provider