ITCS Blog

Why You Should Be Outsourcing Your IT Support

Outsourcing your IT support is cheaper, easier, safer, and more reliable than relying solely on in-house IT. Where an in-house member of staff will know your business IT Systems intimately, and provide you to immediate access to IT Support at all times, with outsourced IT, you gain access to an entire team of well-rounded, experienced techs for just one monthly fee or predefined hourly rate. Here are some of the many reasons why you should be outsourcing your IT.

Reduce your costs:

Most companies within the UK outsource their IT support as a means of reducing costs or being more cost-effective overall – and it’s easy to understand why. Outsourcing can help you save a lot of money, and not just on an IT Maintenance Technician wage. You won’t have to pay for hardware, equipment, and storage, and you will typically get better quality than you’d be able to afford by keeping IT in-house. Given the speed at which new technology evolves, this is an extremely important consideration.

An IT manager’s average annual salary can range from £30,000 to £60,000 per year. Not hiring dedicated IT staff means not having to pay for the costs of recruitment and ongoing training to ensure that their skills remain up to date. By choosing to outsource your IT support, you will have a full team of trained professionals for a fraction of the cost.

Obtain a high level of IT expertise and competencies:

Many companies, especially small and medium sized businesses, will decide to fully – or at least partly – outsource, because it allows them to gain a higher level of IT experience than they could otherwise. Instead of a small team of in-house IT Specialists with a handful of specialties, outsourced companies provide a collective, up-to-date knowledge of IT trends, standards, security risks and government compliance that goes far beyond that of an individual professional. Some frequently struggle to attract IT professionals with the level of expertise they need. Outsourcing allows these businesses to gain access to that high level of expertise.

No difficulty of recruitment:

If you decide to hire an in-house IT employee, there are a number of factors to consider.

  • Do they have the right skills required?
  • Do they have enough experience?
  • Are they likely to be loyal to the company?

How do you know you’re employing the right person with the right abilities and expertise for your business? Recruitment is challenging, time-consuming, and costly. Outsourcing means that 24 hours a day, 7 days a week, you will always have an on-call crew with the most up-to-date technical expertise and credentials with outsourced IT assistance.

Increased productivity:

You may believe that keeping the technological responsibility in-house saves you money. However, if you do this, it’s likely that your employees will be unable to focus on their primary tasks and will be continually distracted by other internal IT concerns, resulting in a significant drop in productivity. Regardless of the scale or type of your difficulties, an outsourced IT support help desk will provide you with a technician who will resolve them. This will reduce network downtime while also speeding up problem solutions.

Adopting the latest technologies:

Everyone is now aware that IT is constantly changing and technology is evolving at an alarming rate. Businesses are often faced with the worry that they’re not using the most up-to-date products or applying software upgrades as frequently as they should. Outsourced IT support services will always adapt to the latest technology, helping them to provide the best services and hardware for your business.

Focus on your business goals by saving time:

Your time is valuable, and shouldn’t be wasted focusing on less important details like who will watch your network out of work hours. Your time should be spent on your employees, day-to-day costs, and most importantly, serving the needs of your customers. Many people have previously chosen to outsource their IT support just for peace of mind and the ability to focus on their core business.

Your IT support desk never sleeps:

Who covers your IT when your in-house IT support has gone home for the night? Or when they are ill, away on holiday, etc. Outsource your IT support and get 24/7 IT support whilst paying less than you’re paying now, along with a team of experienced IT engineers. What makes IT help available 24/7 so crucial? Some of your technology, such as your website and storage servers, are available at all times. What if they’re targeted by cyber-criminals while you’re sleeping? If you outsource, you can rest easy knowing your systems are safe, 24/7.

Prevention services with fewer disruptions to your workday:

Appropriate preventative services and solutions are often included in any outsourcing IT support offering. All of these services and solutions are designed to detect and address problems before they have an impact on your day-to-day activities.

A trusted partner whom you can always rely on and who inspires confidence in your technology solutions:

A valuable part of any IT help desk service is the knowledge gained from supporting your IT environment and systems.  This information will help you identify areas where you should consider updating or replacing equipment.  A dependable IT partner will look for ways in which your business can leverage your technology investments to maximize your value.

Finding a managed service provider that provides a help-desk solution 24 hours a day, 7 days a week, 365 days a year is the best way to ensure consistent service levels, response times, and enhanced service quality. In comparison to an in-house IT specialist, these levels of service would provide you with much more support. Help and assistance would be there whenever you needed it!

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